Customer Service Representative
Resume:
Timothy Pierce
Decatur, GA 30032
**********@*****.***
Objective:
I am searching for a position that will allow me to utilize my extensive background and provide me with the opportunity for further career growth and personal development. Education:
• Graduate Novi High School, Novi, MI
• Series 3 Brokerage License
Experience:
3-13 to 10-23 Simple Solutions Decatur, GA
• Hired to help an inventor sell his products (Spice Rack Lazy Susan)
• Listed the products on all the major online marketplaces.
• Provided all the SEO and advertising.
• Successfully sold over $960K worth on Amazon in a single year. 3-11 to 2-13 NuCo2 – Dispatcher Stuart, FL
• Hired as a customer service representative and promoted to the dispatch upon excelling at all job duties.
• Answer inbound calls from customers, drivers, techs, and salesmen, to resolve customer’s Co2 issues across the United States.
• Route and redirect drivers and technicians to locations in need of emergency services. 9-07 to 3-11 QVC – Customer Service Port Saint Lucie, FL
• Hired as an order entry representative and promoted to the customer service department upon excelling at all job duties.
• Answer inbound calls from members, resolve complex account issues, product issues, credit card statement inquiries and handle escalated situations.
• Successfully completed a seasonal assignment as an e-services representative, conducting the customer service function via email.
• Successfully met all expectations for scores in quality and average handle time. 2-05 to 9-06 MIS – Surveillance Manager Stuart, FL
• Worked with founder to determine marketing needs and created / launched company website.
• Recruited, interviewed, hired, and managed installation teams of three to four people.
• Conducted outside sales and installation of Windows and Linux based surveillance equipment. Created profit & loss statements.
1-01 to 11-02 Daniels Trading Group – Account Executive Chicago, IL
• Conducted outbound calls to clients who had purchased Larry Williams Commodities Trading Course
• Built relationships with them through open-ended questions and assessed their financial needs.
• Conducted Commodities Training Coaching in Futures and Options
• Successfully exceeded goal of raising $100,000 in new equity for company each month
• Frequently recognized as top equity broker
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