Customer Service High School

DANCUN OMONDI

Telephone no: +254-*********

Email: **************@*****.***

Bio Data

Gender: Male

ID no: 37716297

Nationality: Kenyan

Personal Profile

Innovative and result oriented individual seeking to join a reputable organization to aid in driving the goal and objective of the organization. Focus on collaborating with teams and build effective relationship.

Education and Training

2020-2021

2014- 2017

SHINING HOPE FOR COMMUNITIES(SHOFCO)

Certificate of Business Skills and Employability Training

ORIWO BOYS HIGH SCHOOL

Kenya Certificate of Secondary Education

2005-2013

KISUMU SENIOR PRIMARY SCHOOL

Kenya Certificate of Primary Education

Career Summary

FEB 2022-To date- WESTON HOTEL(Langata)

Waiter (Part Time)

Duties/ Responsibilities

Arrange the table setting

Providing excellent customer service

Always strive towards best customer satisfaction

Welcome customers and present menus

Take and Serve food/drinks orders

Up-sell when appropriate

SEPT 2021- 2021 DEC- KITCHEN FOR YOU TIMAU PLAZA (KILIMANI)

Dish Washer (Part Time)

OUTLINE

Working in a busy café supporting the kitchen and front of house staff with maintaining a clean and sanitary environment ensuring customer satisfaction.

Key Responsibility/Duties

Interact with kitchen and waiting staff to collect used dishes & cutlery without interrupting customer service.

Load and unload the dish-washer efficiently to ensure kitchen staff are sufficiently supplied with dishes and cutlery.

Check cutlery, kitchen and tables to ensure hygiene standards are met.

Supporting Kitchen preparation during open and closing of the café.

Support events and busy periods by providing ad hoc support to colleagues when needed.

2018- SHOP ATTENDANT

DUTIES AND RESPONSIBILITIES

Serving customers with the product they seek to buy

Recommending new products to the customers

Cash-in and cash-out analysis to obtain profitability at the business.

Ensuring availability of adequate stock and restocking before depletion

ACHIEVEMENTS

HOBBIES

SKILLS

NOV 2021- SHINNING HOPE FOR COMMUNITY(SHOFCO)

AWARD- Certificate in Employability Training and Business Skills

Topic Covered

Personal development

Financial literacy

Right and obligation in employment

Work ethics and work life balance

Skill mapping

Dancing

Basketball

Playing music/ instruments

Customer Service Skills

Effective communication skills

Leadership Skills

Computing Skills

Problem-solving Skills

Active listening

Management Skills

Referees

FRANCIS JUMA WERE

CUSTOMER SERVICE REPRESENTATIVE

D. LIGHT KE LTD

PHONE; 071*******

**************@*****.***

ERICK ACHILA

DANGZERINA SUPERMARKET

PHONE: 072*******

*********@*****.***

Contact this candidate