Customer Service Contact Center

Linda Stimson

480-***-**** ***********@*****.***

Customer Service/Medicare-Healthcare/Scheduling/Administrative Assistance/Sales Career Summary: Looking for a long term and a secure rewarding position within a company to expand my experience in health care, sales, customer service and excellent computer skills. Professional experience with many years of proven skills in problem solving and communication to provide proficient service.

Education: Richland College Dallas, Texas Associate of Arts, Emphasis in Journalism and Advertising

Professional Experience:

Matrix Medical Network 2014 to Present

• Received Employee of the Month at Matrix Medical for top sales performance, lowest appointment cancellation rate and overall best Quality Scores.

• Customer service representatives receive and place telephone calls and help maintain solid relationships with customers by answering questions and concerns with speed and professionalism.

• Maintained excellent sales performance and broke contact center records for the most appointments set with the lowest cancellation rate.

• Increased sales performance, give excellent customer service, meet Contact Center metrics, and adhere to company guidelines

• Proven time management, organizational, and prioritization skills shown through multitasking ability

• Adept in procedures, proprietary computer programs, call handling techniques, customer service soft skills, HIPAA and other compliance regulations.

Tier 3 2012-2014

• Assisted customers via inbound and outbound calls in appointment setting for Travel Clubs and Time Shares.

• Consistently maintained excellent quality scores for following contact center guidelines and providing excellent customer service for a good member experience shown through member survey feedback

• Conduct live side by side with MR’s and recorded call monitors to support performance goals.

• Assisted customers via inbound and outbound calls in appointment setting for Travel Clubs and Time Shares.

• Participated in strategies to provide daily motivation with the agents.

• Confirmed appointments holding the lowest turnover rate to maintain scheduled appointments.

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