Jacqueline Newton, CSM, SSM, SP, SPOP, SPOC

Forney, TX 75126

972-***-****

ad2kin@r.postjobfree.com

SUMMARY

Professional Senior Scrum Master that is accountable for all aspects of a diverse, very complex information technology project or multiple large-scale IT projects. Serving as a coach, mentor, and facilitator of Agile practices ensuring fast product development through transparency, inspection, and adaptation. Provides project management coordination, support, and assistance in all aspects of IT product development.

Certifications and Education:

SAFE Certified Practitioner- SP (Scaled Agile) 5.1 Dec 2022

SAFE Certified Scrum Master - SSM (Scaled Agile) Nov 2018

SAFE Certified Practitioner- SP (Scaled Agile) 4.6 Nov 2018

Scrum Product Owner Professional – SPOP (Scrumversity) May 2020

Scrum Product Owner Certified- SPOC (Scrumstudy) May 2020

Certified Scrum Master - CSM (Valtech) May 2010

PMP Certification Feb 2005

BS in Technical Management (DeVry University) Nov 2016

KEY SKILLS

KEY SKILLS

Coaching, Scrum, Mentoring, Agile Project Mgmt., SAFE, Onshore and Offshore Management, PMO Team Creation, Kanban, Management, Project and Release Management, Product Management, Training, Scrum Master, Product launch, Product Lifecycle Management

Servers: Apache, Web logic, and Jboss

Environment: Java, .NET

SOFTWARE

Miro, Confluence, SNOW PPM (Service Now), Azure Dev Ops, Salesforce, Agile Central, Tableau, Jira, Target Process, Google Doc, Rally, Jira, Jabber, B2C, Confluence, Zoom, Version One, Slack, Project Server 2010, TFS(Team Foundation Server), Kanban, Service Now, MS Office Suite, Microsoft SharePoint – 3yrs, MS Project - MS Office Network solutions Web Based Apps, Planview, PRISM, Microsoft Dynamics

CAREER EXPERIENCE

Amgen 04/2023 - Present

Sr. Scrum Master

Ensured the Scrum team is practicing the core SAFe agile principles of collaboration, prioritization, and team accountability to achieve Sprint goals and lead the team towards Agile maturity

Implemented program level transparency, metrics, and other data that instills accountability measures within team and working with the Release Train Engineer

Established welcomed and trusted advisor on agile transformation to managers, scrum masters, product owners, developers and other stakeholders

Identified organizational impediments which limits team productivity, quality, and ability to implement continuous improvement

Supported Product Owners with backlog maintenance, backlog prioritization, and user story refinement process to deliver highest business value

Facilitated Sprint planning, daily scrum, dependency reviews, demos to stakeholders, and retrospectives

Used Scrum of Scrums (SOS) forum and coordinated with other teams to manage cross-team dependencies

Facilitated frequent retrospectives, sharing metrics to identify and implement improvements

Cisco 0720/21 – 04/2023

Agile Coach - Sr. Scrum Master

Coached, mentored, and facilitated the team members’ adoption of an Agile mindset, including ownership, self-management, and empowerment.

Managed and facilitated the scrum team's daily work including execution of Sprint Ceremonies (e.g., Sprint Planning, Daily Stand-up, Sprint Review and Retrospective)

Captured and tracked sprint metrics (e.g., team velocity), and being accountable for the continuous improvement of the scrum team.

Created a collaborative environment which allows the team and stakeholders to interact closely.

Identified and removed impediments to allow the team to focus on development.

Helped the team identify its strengths and weaknesses.

Motivated and acted as the glue that holds the team together.

Acted as a Coach/Mentor to other teams and more junior Scrum Masters in the same portfolio.

Lead or facilitated Scrum of Scrums (SoS), Scrum Master Community of Practice (SM CoP), and similar forums for developing and peer coaching best practices.

Applied working knowledge of waterfall/traditional project management practices to integrate waterfall teams and venders into the Agile portfolio, and encourage their steady transition into adopting Agile practices.

Identified, monitored, and coordinated interdependencies across multiple products/projects.

Maxar 03/21 – 07/21

Sr. Scrum Master

Managed an ERP project where the team was migrating to SAP S/4 HANA from their current ECC 6 ERP, worked to define the best method for Modula to interface with SAP, and created a custom inbound process for satellite parts

Enabled the organization’s new way of working

Worked with the teams to embed and reinforce Agile practices and behaviors

Facilitated sprint planning, stand ups, retrospectives, and other Agile ceremonies

Provided constructive feedback to team members to help drive Agile maturity

Built strong relationships with Product Owner and team members and maintains strong communication lines throughout the team

Lead the team in self-organization, cross-functional skillset, domain knowledge and effective communication

Helped Product Owner manage and prioritize work through the backlog and manage other scrum artifacts

Continually reviewed and managed backlog items to ensure the latest work status is captured and updated as appropriate

Tracked the team’s output through dashboards and other reporting systems

Maintained and updated the team’s process metrics and artifacts to ensure accurate and transparent communications to Product Owner and other stakeholders

Pricewaterhouse - Coopers (PWC) - Remote 08/20 – 01/2021

SAFE Scrum Master

Remotely managed a SAP financial system software upgrade

Worked closely with a third-party vendor team with developers and testers off-shore with their Leads on-shore

Proactively challenged the third-party team in a diplomatic manner, verified work, lead the team and held them accountable.

Managed project with stakeholders across multiple business domains, refinement sessions, estimations, definition of ready, organize and ran ceremonies, conduct retrospectives, track metrics, sprint planning activities

Created and managed project budget and forecasting

Managed projects using ADO to track user stories, impacted applications, tasks, etc.

Worked with the team and Product Owner/Manager to maintain a healthy backlog and plan upcoming releases

Removed impediments to the team’s ability to perform by working closely with the team and stakeholders

Communicated the status of progress and impediments to internal and external stakeholders

Verizon - Remote 11/17 – 05/2020

SAFE Scrum Master

Remotely facilitate daily stand-ups, sprint planning, grooming, demo, retrospectives, go live readiness, preparedness, and other related team and intra-team meetings

Coached the team on SAFE Scaled agile and scrum principles with a goal of continuous improvement. Observed team dynamics, recognized strengths and weaknesses of individual team member's contributions, and coached them to improve

Managed Revenue gaining project using Jira to track user stories, impacted applications, tasks, along with showing monthly projections etc.

Kept the team aware of what needs to be accomplished each week and quarter

Collected and share team metrics with team and stakeholders, suggested new metrics, and recommended improvement using metrics

Kept the company and team goals as our focus so that the team can stay on track and keep the company’s vision in mind

Managed velocity, and burn down summary reporting, tracked impediments until they are resolved, protected the team and collaborate across other scrum teams

Managed teams involving both on Onsite and Offshore. Proficient with managing project activities in JIRA.

Prepared for and facilitated quarterly release, and sprint planning with the product owner and the team

Worked with the team and Product Owner/Manager to maintain a healthy backlog and plan upcoming releases

Removed impediments to the team’s ability to perform by working closely with the team and stakeholders, including product owners/managers, management, other teams, and the support organization

Communicate the status of progress and impediments to internal and external stakeholders

Act as a buffer between external distractions and the team helping the team to keep focus. Protect the team and minimize disruptions

Built a high-performing team by helping the team manage interpersonal conflicts, challenges, and opportunities for growth, along with building trust among team members

Worked with the team to create and update team working agreement, definition of ready, and definition of done

AT&T - Remote 01/17 – 11/17

Scrum Master

Champion scrum process within matrixed cross functional project teams

Schedule and coordinate necessary resources, both human and logistical for iteration planning, stand-ups, sprint reviews and retrospectives

Communicate and collaborate with Client Services Managers

Assign tasks, track progress and report utilizing JIRA or Rally

Coordinates recruitment of project personnel and assigns duties, responsibilities, and scope of authority to project personnel

Coordinates activities of project personnel to ensure project progresses on schedule and within budget

Leads the creation of the business cases required to transform the company in alignment with policies

Responsible for consistent application of all standard project management methodology processes, tools, and documentation throughout the project lifecycle

AT&T – Cognosante - Remote 08/16 – 11/16

Scrum Master

Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)

Empowered CRM teams to self-organize and grow cross-functionality

Protected teams from over-commitment, manage backlog, prioritize resolution of defects/bugs

Communicate with other management, engineers, product managers and support specialists on product issues

Managed big data projects that included utilizing Hadoop for data to derive insights in real time to provide tailored customer experiences and make smarter business decisions

Track and communicate team velocity and sprint/release progress using Target Process

Guide the team and organization on how to use Agile/Scrum practices and values to delight customers

Guide the team on how to get the most out of self-organization

Guide the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks

Assess the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization

American Airlines – Fort Worth, Tx 01/16 – 07/16

Scrum Master

Responsible for the oversight of 2-3 Agile Scrum Teams.

Organized and lead daily standups, sprint planning, release planning, retrospectives and facilitates grooming sessions. Helps escalate and resolve blockers for the team.

Managed product specifications and requirement, including defining and implementing the product strategy and roadmaps

Facilitated the Product Owner and stakeholders to define business requirements

Removed barriers between development and business stakeholders

Coordinates dependencies with other scrum teams

Communicated and received signoff of functional and technical product specifications/requirements and locked down product release schedules between the product teams and business unit

AT&T – Irving, TX 05/14 – 11/15

Scrum Master/Agile Coach

Organized and facilitated sprint planning, sprint demo reviews and retrospectives, daily stand-ups, and inter-team dependency meetings with remote teams

Managed all stages of the all new product launches

Worked with the teams to get User Stories documented and sized for the product backlog

Helped create a product backlog using requirements that already exist (helped in the transition from Waterfall to Agile), assist team in implementing the process for creating increments and tasks

Managed the product lifecycle, from planning to research to design, development and launch

Facilitated retrospectives at key project milestones and final project completion, to confirm project acceptance and satisfaction, and to establish lessons learned

Managed application development projects, that included video and wireless

Worked with internal PMs to help them understand and implement the role of Scrum Master

Coached team to become self-organized and able to hit commitments at high level of quality

Coached team members on Agile principles.

Cigna - Remote 11/13 – 05/14

SAFE Scrum Master

Organizing and facilitating sprint planning, sprint demo reviews and retrospectives, daily stand-ups, and inter-team dependency meetings with remote teams using Target Process

Worked with the teams to get User Stories documented and sized for the product backlog

Helped create a product backlog using requirements that already exist (helped in the transition from Waterfall to Agile), assist team in implementing the process for creating increments and tasks

Tasked with running the Agile Scrum meetings, removing blocks, and reporting the team's progress on a weekly basis to Leaders, Peers and Customers.

Facilitated retrospectives at key project milestones and final project completion, to confirm project acceptance and satisfaction, and to establish lessons learned

Worked with internal PMs to help them understand and implement the role of Scrum Master

Coached team to become self-organized and able to hit commitments at high level of quality

Coached team members on Agile principles.

Verizon – Irving, TX 03/13 – 11/13

Agile Coach/Scrum Master

Organized and facilitated sprint planning, sprint reviews and retrospectives, daily stand-ups, and inter-team dependency meetings with partially distributed offshore teams

Worked with the teams to get User Stories documented and sized for the product backlog

Scrum Master for e-commerce project that included purchasing services via mobile phone

Managed projects using Jira to track user stories, impacted applications, tasks, etc.

Managed application projects that included wireless and video on electronics devices

Helped create a product backlog using requirements that already exist (helped in the transition from Waterfall to Agile), assist team in implementing the process for creating increments and tasks

Facilitated retrospectives at key project milestones and final project completion, to confirm project acceptance and satisfaction, and to establish lessons learned

Worked with internal PMs to help them understand and implement the role of Scrum Master

FTSI – Fort Worth, TX. 11/10 – 03/13

PMO Manager

Responsible for creating, staffing, developing, and directing the PMO from scratch

Ensuring the PMO follows the defined project management methodology and utilize the associated tools/templates to produce consistent and repeatable high performance results

Managed, mentored, and coached other project managers within the PMO in Project Management Methodology and associated tools

Managed ERP project MS Dynamics, established a project management team that could manage multiple projects, and allocated these resources to the appropriate projects

Implemented Scrum to allow a project’s direction to be adjusted or reoriented based on completed work, not based on speculation or predictions

Implemented and trained the department on Scrum and how to facilitate Scrum meetings, including the Daily Scrum, Sprint Planning, Review, and Retrospective

Standardized, scalable, project management process to increase project success measured by the accuracy of cost estimates, accuracy of schedule estimates, and project stakeholder satisfaction

Initiates and implements new methodologies, process and procedures that will support Company Long and short term goals

Performed hiring for open positions as needed; provided input into overall company’s budget

Provided status to supervisor and executive team as needed

Determined priorities, ensure implementation and develop unifying measures and goals

Responsible for PMO budgeting, financial management and financial performance of the department

Think Finance – Fort Worth, Tx. 06/10 – 10/10

Scrum Master/Sr. Project Manager

Managed projects using Scrum and Target Process, as the Scrum Master acted as the liaison between the Product Owner and the team.

Removed any impediments that were obstructing the team from achieving its sprint goals.

Created and managed project plans to plan and coordinate project activity, specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources

Consulted with users, management, vendors, and technicians to assess computing needs and system requirements

Met with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems

Managed activities of project personnel to ensure project progresses on schedule and within budget.

Set goals, objectives and priorities; assigns and reviews work

to geographically dispersed project team members

Verizon - Irving, Tx. (Ciber) 11/06 – 04/10

Scrum Master/Sr. Project Manager

Facilitated daily Scrum sessions and was responsible for removing obstacles for team.

Facilitated the smooth progression of regular product development Sprints

Facilitated Scrum meetings, including the Daily Scrum, Sprint Planning, Review, and Retrospective.

Coordinated closely with Product Owners within and between sprints.

Ensured that development team was following all standards to produce DONE functionality.

Removed obstacles to ensure timely completion of Sprint cycles on a daily basis.

Updated agile tracking systems to provide transparency on Product, Sprint, backlogs, and burn downs.

Recommended improvements and assisted in changes to best practices

Managed the development and the enhancements for significant areas of the ecommerce streaming media http://surround.verizon.net/ site and other Verizon websites

Managed the development of web portal solutions that required web servers and integration with collaboration tools (e.g. search, email) as well as other University applications

Managed onshore and offshore System and User Acceptance testing by logging and prioritizing defects, along with testing and writing test cases

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