YUDY CASTILLO

646-***-****

ad2khh@r.postjobfree.com

Accomplished and results-driven bilingual professional with expertise to develop and lead company objectives. Process oriented leader who meets goals within strict deadlines. Strong interpersonal and collaborative skills required to build alliances with key stakeholders and across functional departments, in both traditional and remote settings. Highly adaptable with a strong ability to make sound organizational decisions and resolve problems effectively with integrity and professionalism. Professional Experience:

Executive Assistant 2019-present

MB Real Estate/Milstein Properties · 335 Madison Ave New York, NY 10017

Work directly with, and in support of, the Executive Vice President (EVP) of Operations and Management.

Draft, review and send communications on behalf of EVP, including memos, emails, agendas, letters, reports, action items, and presentations to high quality standards.

Oversee a multitude of records and permits, and gather, organize and prepare meeting materials.

Coordinate domestic and international travel arrangements and maintain complex meeting schedule. Ensure Certificates of Insurance for tenants and vendors are up to date.

Provide training to new staff, and communicate effectively with non-English speaking clients and workers.

Proficient in the use of Podio

Oversee the inputting of maintenance staff hours, expense reports, and check requests. Process weekly payroll and labor back charges for 30 employees using ADP.

Manage all facets of general ledger accounting; accurately reconcile, code and distribute an average of 400 invoices per month.

Organize the flow of work orders, purchase requisitions and supporting documentation.

Proficient in the use of IBS software to initiate and maintain new vendors’ records and back-up data for tax purposes.

Oversee and coordinate daily aspects of financial services, including billing accuracy and compliance, and accounts receivable functions.

Responsible for the assigned client invoicing, payment application, management services, and account follow-up to ensure timely and optimal payment, including back-up for electrical usage and HVAC.

Coordinate maintenance requests with tenants using Building Link, and conduct follow up on completed projects.

Track material back charges for all properties, and conduct annual inventory of building and warehouse materials.

Property Administrative Assistant 2015-2019

MB Real Estate/Milford Management/Milstein Properties · 335 Madison Ave New York, NY 10017

Worked directly with General Manager and Director of Operations, and provided exceptional administrative support.

Processed invoices on a weekly basis and prepared monthly tenant charges, maintained effective office administration systems.

Ensured Certificates of Insurance for tenants and vendors were up to date, and coordinated tenant arrivals and departures based on lease agreement.

Scheduled and coordinate maintenance requests for eighty units. Customer Service Liaison 2011-2015

The Belvedere Hotel · 319 West 48th St, New York, NY 10036 YUDY CASTILLO

646-***-****

ad2khh@r.postjobfree.com

Arranged specialized services for VIP customers, and provided overview of local amenities.

Processed payments, credits, additional charges and reconciled invoices.

Provided customer support to guests, visitors and residential guests.

Worked closely with staff members to ensure that rooms met hotel standards.

Coordinated group sales initiatives.

Skills and Strengths

Proficient in Microsoft Office, including Excel, and internal databases.

Bilingual (English and Spanish).

Highly organized with strong oral and written communication abilities and attention to detail.

Dedicated and well-organized professional with exceptional time management capabilities and ability to trouble shoot and problem solve.

Education

Attended Berkley College