Customer Service Care

OBJECTIVE/SUMMARY: Transition my owner-operator skills back into the private business sector. Work with team development and work with an organization that recognizes high work ethics and top performance.

EXPERIENCE:

MAY 2015 - PRESENT UBER (ATLANTA, GA)

DRIVER (self-operator)

Responsible driver – operating as an owner. Performing safety inspections, maintenance, and cleaning vehicle. Setting a consistent operating schedule that developed a loyal/repeat customer base. Developed excellence in customer care and provided additional assistance as needed for fragile, elderly, or physically disabled riders. Communicate concerns or rider comments to Uber to help develop customer service. Maintain 4.9 stars and gross over 80K annually.

AUGUST 2012 -APRIL 2015 TOYOTA BOSHUKU (PRINCETON, IN)

PRESS OPERATOR

Operated thousand-ton Aida press machine Worked a coil feeder machine Operated crane moving coils Spot weld car parts for production Finished goods assembler and pallet builder. Work as team lead when the line is short staffed. Work with peers to improve morale.

APRIL 2012 - AUGUST 2012 BRAUN͛S NURSING HOME (EVANSVILLE, IN)

DIETARY COOK

Provided daily preparation of meals for patients and residents Ensured food supplies were appropriate and consistent with planned meals. Assist patients and patient aides as needed. Maintained food safety and clean sanitary food conditions. Reported patients that were not eating noting the importance of patient nutrition. Prepared reports and tracked food inventory and shrinkage.

MARCH 2010 - SEPTEMBER 2011 PUSH N TRAIN (BROOKLYN, NY)

TRAINER and DESK ATTENDANT

Maintained and arranged fitness equipment in the facility. Solicited customer renewals, logged in customers, tracked payments, call on delinquent accounts, and get them to renew. Tracked store membership. Operated and instructed members in the proper use of fitness machines and supervised youth members in use and safety. Cleaned the facility and maintain strict safety guidelines.

MARCH 2010 - JUNE 2011 CLUB H FITNESS (NEW YORK, NY)

MAINTENANCE

Maintained upkeep of equipment and machinery in common areas. Moved heavy furniture, equipment, and supplies either manually or with hand trucks. Assisted with the general upkeep of the laundry room as well as washing and drying towels and uniforms. Tracked inventory of cleaning supplies.

APRIL 2008 - MARCH 2009 BUFFALO WILD WINGS (BROOKLYN, NY)

COOK

Prepared menu items with short preparation time to put out food to customers with quality and as ordered. Communicate and work well with servers to keep customers happy. Maintained health and safety standards of cooking areas and equipment Operated large-volume cooking equipment including grills, prep stations, deep-fat fryers, and griddles. Checked all food temps and refrigerator/cooler temps to ensure food safety and mitigate spoilage. Prepared reports and inventory at the end of the shift as well as prepared food-inventory orders.

EDUCATION:

MAY 1992 ESSEX COUNTY COLLEGE

**references available upon request

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