Account Manager Customer Service

Awards-winning and results-driven professional with extensive experience in generating bottom-line impact through targeted sales initiatives. Proven expertise in developing and executing strategic sales and account management strategies to drive revenue growth, while delivering exceptional customer service. Track record of identifying client needs, customizing solutions, and negotiating complex contracts. Instrumental in communicating key features of offered products/services to customers and generating qualified business leads. Credible history of leading and mentoring cross-functional teams to consistently meet and exceed set performance goals. Articulate communicator with exceptional interpersonal, relationship building, and organizational skills.

Core Competencies

Professional Experience

International Account Executive RangeMe – Tampa, FL Mar 2022 – Present Understand business owner pain points and craft customized SAAS solutions to significantly enhance brand awareness and drive retail sales. Manage high-volume pipeline of leads and accounts with aim of consistently surpassing ambitious sales targets with exceptional results. Find creative solutions to overcome sales challenges and achieve objectives.

• Ranked among top three performers in sales production for demonstrating exceptional results.

• Increased sales by 40% by executing highly effective Salesforce campaigns. Account Manager Verizon Wireless – Tampa, FL Mar 2020 – Mar 2022 Provided technical consulting services to successfully implement cutting-edge technologies for small businesses. Oversaw and led team in several sales metrics to consistently meet quotas, while delivering support and guidance to colleagues.

• Recognized with three awards for outstanding sales achievements.

• Ranked in top 20% of 300 representatives for sales production. Sales Manager 1-800Accountant – St Petersburg, FL Dec 2017 – Mar 2020 Performed needs analysis and developed tailored tax reduction plans for business owners. Trained and mentored new representatives for continuous process and performance improvement.

• Ranked in top 10% out of 150 sales reps and won Most Improved Sales Rep Award.

• Managed 10 reps and increased production by 31% over previous team leadership. Technology Relationship Manager Bank of America – Charlotte, NC Apr 2015 – Dec 2017 Built and maintained constructive relationships between technology service providers and internal customer units. Collaborated and coordinated migration projects to oversee application and mobility device upgrades.

• Achieved 16% reduction in IT resource costs by establishing key relationships with C-level executives.

• Promoted to Team Leader for training and onboarding new employees. Account Manager Hewlett Packard Enterprise – Charlotte, NC Mar 2013 – Apr 2015 Leveraged professional expertise to target Fortune 500 companies for Storage Resource Management and Cloud Services. Educated clients on value of HP business and implementation expertise, while meeting business needs and improving operations.

• Increased sales and expanded influence on assigned accounts.

• Secured 5M dollar deal with Etrade, while leveraging professional expertise. Regional Account Manager Northern Parklife – Tampa, FL Apr 2008 – Apr 2013 Spearheaded sales initiatives with a focus on Fortune 500 companies for storage resource management. Conducted online demonstrations, live on-site visits, and delivered presentations at key industry trade shows.

• Grew customer base at an average annual rate of 30%, underscoring a record of sales success and customer acquisition.

Jim Kerr

Account Executive

********@*****.*** • 813-***-****

linkedin.com/in/jim-kerr-01b8791 • Lutz, FL 33558

Sales Initiatives

Account Management

Customer Service & Relationships

Business Development

Process Improvement

Revenue Growth & Optimization

Complex Problem Resolution

Team Building & Relationships

Cross-functional Collaboration

• Cultivated strategic partner relationships with industry leaders such as EMC and NetApp, playing a key role in driving new business development. Leveraged partnerships to enhance product offerings and expand market reach. Education

Bachelor of Arts in Business Management Eckerd College – St. Petersburg, FL

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