Timothy L. Marshall

**** ***** ****** *** ***, Houston Tx. 77003. Phone 832-***-****

E-mail: ad2kg9@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/timothy-marshall-4b7b5622/

OBJECTIVE

To find a position that will utilize and expand upon my existing skill sets that I have cultivated as an IT consultant and IT Manager for over 25 years. I am a hardworking, dependable and loyal individual. I have a vast range of experience in IT management, system administration and using different types of hardware, software and security technologies and can use my experience to troubleshoot any issue until it is resolved.

CERTIFICATIONS

Microsoft Certified: Azure Fundamentals: AZ-900 - Microsoft Certification ID: 17490140 - Jul 31, 2019

Microsoft 365 Certified: Fundamentals: MS-900 - Microsoft Certification ID: 17490140 - Aug 26, 2019

Microsoft Certified Systems Administrator - 2001

Cisco Certified Network Associate: - 2004

Configuring Microsoft Exchange Server 2010 – 2012

Citrix Certified Administrator - 2006

WORK HISTORY

New Era Technology: Managing Consultant, Houston Texas 12/2019 to 09/2023

Responsibilities: Managed the IT needs and requirements of several clients, including leading and managing projects, planning for future growth and staying on top of emerging technologies, mitigated Cyber-Security issues, worked with Internet Service Providers on new and existing contracts, assisted with pandemic related work from home solutions and issues, managed monthly IT maintenance windows, created IT budget road maps, managed billing resolution disputes, managed vendor contracts and warranty/maintenance renewals, coordinated technical resolutions with Tier 3 and Remote Help Desk. Other tasks included troubleshooting Cloud related issues in Exchange Online, Azure and Office 365, including ATP, MFA/Conditional Access, Azure AD sync, Teams/OneDrive, mail flow, message filtering and hygiene, troubleshooting device compliance and Bitlocker, suspicious logins etc. I was also responsible for managing and maintaining/patching technologies such as Active Directory/Windows Servers, VMware/ESXi, Cisco/Meraki/Watchguard Firewalls, Cisco Switches, HP Servers, Veeam backups, Nimble/QNAP storage devices, Audo Visual maintenance, Duo, Citrix Server Farms management, Meraki and Mimecast portal management, Dell Laptops/Desktops, document management systems (iManage/Cloud and Worldox) and various end user support issues including MAC access to Citrix using certificates.

During this time, I served as the IT Directory/CISO and Customer Success Manager for a mid-size law firm for 3 years. I Also served as the onsite helpdesk manager during this time. Some of my achievements included:

Significantly improved their Cyber Security posture by implementing Cyber Security related polices including Cyber-Security Awareness, Network Security Polices, Incident Response, Data Retention/Governance polices, MFA, SSO and Bitlocker projects.

Reduced the monthly expenses related to ISP’s by consolidating contracts and renegotiating terms

Spearheaded their pandemic related work from home solution by procuring additional Citrix and VPN licensing, setting up laptops, creating Zoom accounts and teaching everyone how to work remotely. Post pandemic, I managed and mentored all new helpdesk personnel.

Managed and assisted on a successful iManage Cloud Migration project.

Managed all the IT related tasks that allowed a new branch office in Austin to open on schedule. Single handedly maintained and supported the IT related tasks of several other remote branch offices in Texas.

Accudata Systems Inc: IT Consultant, Houston Texas 07/2011 to 11/2019

Responsibilities: Lead and support project-based upgrades, assessments, and migrations of existing AD/Microsoft/Cloud infrastructure. Provide daily support to existing IT staffs, assisting with regular administration and maintenance and unplanned outages of Servers, applications, and network environments.

Lead several successful Microsoft Office 365 implementations and migrations from various versions of Exchange from start to finish.

Provide onsite and remote support for large companies with several thousand employees and numerous remote sites. Assisted them in remediating application and service outages, daily administration, planned maintenance and patching for Active Directory, Windows Servers, Exchange/Office 365, VMware, SQL Server and Backups and many other applications.

Conducted various AD/Exchange/365, VMware and Symantec environment audits and remediation’s and offered solutions based on vendor and industry best practices.

Planned, designed and conducted several Active Directory upgrades for large scale environments.

Team lead on many Active Directory migrations from one AD Forest to another trusted AD Forest using ADMT.

Project Leadership Associates: Senior Consultant Houston Texas 02/2005 to 07/2011

Responsibilities: Leading projects and working on teams to upgrade and/or migrate enterprise networks for small and mid-sized companies. These responsibilities include:

Planning, designing, implementing and maintaining/patching Windows Server 2003/2008 Active Directory and Exchange 2003/2007/2010 networks. These include multi-domain, multi-site installations, configuring Group Policies, configuring Exchange Front-end/Back-end, CAS/HUB/MB topologies.

Planning and implementing, managing and maintaining/patching physical to virtual migrations on the VMware, Hyper-V and Citrix XenServer platforms

Planning, designing and implementing various third-party applications and data migrations. These applications include various antivirus programs, tape backup solutions, document management systems, remote access services, email communication software, SQL database applications and Disaster Recovery applications and solutions.

Planning and building hardware components for HP and Dell servers that are tailored for each operating system and applications that will be hosted on the server. Other hardware that I have assisted on includes clusters, network switches, firewall, tape libraries, SCSI controllers and wireless solutions.

Datatrends Technology Corp/Client Profiles: Systems Engineer, Houston Texas 05/2003 to 02/2005

Planning, designing and implementing Windows Server 2003 and Exchange 2003 Active Directory networks. These include multi-domain, multi-site installations, configuring Group Policies, configuring Exchange Front-end/Back-end topologies.

Planning, designing and implementing various third-party applications, such as antivirus, tape backup, document management, remote access and communication software.

Planning and building hardware components for HP and Dell servers that are tailored for each operating system and application that will be hosted on the server. Other hardware that I have assisted on includes, clusters, network switches tape libraries, SCSI controllers and adapters.

Scalable Software Inc.: Information Technology Manager, Houston Texas, 02/2002 to 05/2003

As the IT Manager I was responsible for managing and maintaining a Windows Server 2000/Exchange 2000 Active Directory network with 15 servers, approx. 75 nodes and approx. 60 end users for the company’s IT department, including contacting and interacting with all software/hardware vendors, ISP’s and supervising the daily administration of the network infrastructure, servers and workstations.

Was able to save the company significantly on monthly ISP bills after proving that the ISP was not fulfilling contract terms and meeting SLA’s.

Enhanced Systems & Solutions/Firmlogic: Systems Engineer, Houston Texas, 02/1999 to 02/2002

Provided onsite and remote post-integration support and administration of all network infrastructure, servers and desktops

United States Army: Combat Engineer/Unit Armorer, 08/1984 to 05/1988.

Honorably discharged with the rank of E-4.

Awarded two Army Achievement Medals, the Good Conduct Medal and received numerous letters and citations for outstanding and devoted service.

Education

Control Data Institute: August ’88 – August ‘89

Successfully completed all courses to achieve a certificate in Computer Technology Field Services Technician

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