FATAH SHARIFI

ad2kg1@r.postjobfree.com 812-***-**** Pleasant Hill, CA 94523

Summary

Experienced Field Service Technician with over 5 years of experience in providing technical support and maintenance services to clients. Expertise in troubleshooting, diagnosing, and repairing hardware and software issues, installing, and configuring computer systems, and providing end-user training. Proven track record of exceeding client expectations and delivering high-quality services. Skilled in managing multiple tasks, prioritizing workloads, and working independently with minimal supervision. Strong communication and interpersonal skills with a customer-centric approach.

Key Skills

Experience and Knowledge in Enterprise System IBM "Maximo"

Windows 10

Mac OSX

Active Directory

Office 365

SCCM

Windows Server Administration

Technical Knowledge

Remote Support

Problem-Solving Skills

Multilingual

Technical Expertise

Hardware and Software Troubleshooting Skills

Technical documentation

Customer service Skills

Communication Skills

Experience

Catalent Pharma Solutions Bloomington, IN

Associate System Analyst

09/2022 - Current

Proficiency in various technologies and systems such as hardware, software, operating systems, databases, network protocols, cloud computing, cybersecurity, and programming languages.

Ability to analyze complex problems, identify root causes, and develop effective solutions.

Excellent communication skills to communicate technical information clearly and effectively to both technical and non-technical stakeholders.

Ability to provide excellent customer service to internal and external clients, including identifying and resolving issues, managing expectations, and providing timely updates.

Ability to analyze data, generate reports, and make data-driven decisions.

Ability to adapt to changes in technology, systems, and processes.

Catalent Pharma Solutions Bloomington, IN

Field Service Technician

02/2021 - Current

Ability to diagnose and resolve hardware issues on desktops, laptops, printers, scanners, and other devices.

Ability to install and configure software applications, including operating systems, productivity suites, and custom software.

Knowledge of basic network protocols, such as TCP/IP, DNS, DHCP, and VPN, and the ability to troubleshoot network issues.

Ability to provide technical support for mobile devices, including smartphones and tablets, and troubleshoot issues related to connectivity, synchronization, and device management.

Ability to provide technical support remotely using various remote access tools and applications.

Strong customer service skills, including the ability to communicate effectively, manage customer expectations, and provide timely updates.

Best Buy, Geek Squad Bloomington, IN

Geek Squad Advanced Repair Agent

06/2018 - Current

As Advanced Repair Agent I am providing technical support to customers by phone, in-store, or on-site, addressing their concerns and resolving their issues.

Have expertise in diagnosing and repairing a wide range of devices, including laptops, desktops, tablets, smartphones, and gaming consoles. Have expertise in recovering data from damaged or corrupted devices, using specialized tools and techniques.

Have expertise in troubleshooting network connectivity issues, such as Wi-Fi connectivity, router configuration, and network security.

Best Buy Inc Bloomington, IN

Customer Service Representative

06/2015 - 06/2018

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Developed strong customer relationships to encourage repeat business.

Consulted with customers to resolve service and billing issues.

Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.

DynCorp International Kabul, Afghanistan

Language Assistant

02/2008 - 03/2014

Developed understanding of specialized concepts for translation by consulting subject matter experts and other colleagues.

Provided full English to Persian translation services.

Provided full English to Pashto translation services.

Conducted training seminars and leadership conferences for the National Police.

Coordinate meetings and conferences.

Education and Training

Indiana State University Terre Haute, IN

Bachelor of Science in Information Technology

Ivy Tech Community College of Indiana Bloomington

Associate of Applied Science in Information Technology

05/2021

Ivy Tech Community College of Indiana Bloomington

GED

05/2019

Languages

Farsi:

Native/ Bilingual

Pashto:

Full Professional

English:

Full Professional

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