Administrative Support Customer Service

CHANTAL ERIE

C: 512-***-**** / *****************@*****.***

Professional summary

Multifaced, efficient and reliable administrative specialist with 10+ years of business experience. Self motivated mature professional with diversified skill set covering administrative support, client relations and accounting ; superior interpersonal, phone and digital communication skills. Extensive experience in providing exceptional customer service and administrative support. Strong ability to work independently as well as part of a team. Seeking a remote work position.

Skills

•Experienced with the entire Microsoft suite of tools in Windows OS.

•Great Plains accounting software experience

•JDE Homebuilding Module competency

•Familiar with HIPPAA rules and regulations

•Complete fluency in French and English languages

•Working knowledge of Oracle

•Familiar with QuickBooks and Google Docs.

Experience

Administrative

•Provided administrative support to company including copying, faxing and document management

•Performed Data Entry of claims

•Responsible for the research and ordering of Office supplies

•Managed in-coming and out-going mail

•Created documents and updated departmental SOP's

•Scheduled patients, prepared medical files

•Exercised a professional, friendly demeanor on the phone, via email and in-person

•Coordinated monthly meetings, prepared agenda and took meeting minutes

Accounting

•Coded, posted and received payments using Great Plains software

•Printed and coded internal employees travel vouchers

•Created requisitions for current in-house invoices

•Investigated daily variances and corrected errors to resolve discrepancies

•Generated all accounting spreadsheet reports using excel

•Processed credit cards and cash transactions

•Set-up and updated customer's accounts

•Responsible for scanning incoming checks in bank account

Management

•Managed files by initiating a paperless process with the scanning and uploading of records

•Compiled, organized and reviewed incoming claims paperwork to assure accuracy

•Problem solved issues regarding payments of claims

•Authorized payments for contract counselors (in psychology)

•Instrumental in the onboarding and training of new hires

•Created training modules; Oversaw the general running of the office

•Supported the division needs by facilitating construction of new homes

•Supervised multiple projects from start though delivery by prioritizing needs, and delegating assignments

Customer Service

•Liased between customer and internal departments to ensure customer satisfaction throughout the order fulfillment cycle

•Communicated accurate product information, pricing, parts availability, policy and procedure to service providers in US and Canada

•Executed numerous reports from various database

•Supported and installed software

•Applied marketing and sales skills to promote extended warranty

•Addressed and resolved service providers and customers issues and inquiries

Employment History

•Project Coordinator : Brightland Homes formerly Gehan Homes, 2019-2023

•Health Information Management : Superior Health Plan (Temp assignment), 2019

•Accounts Receivables : Mood Media (Temp assignement,) 2018-2019

•A/R & A/P, and Management : Workers Assistance Program(non-profit EAP), 2006-2018

•Admnistrative Assistant : Heart Hospital of Austin, 2005

•Freelance Translator and French Tutor : C&M translation 2004

•Customer Service : Apple Computer 1997-2004

Education

Texas state University in San Marcos, TX: Bachelor degree in Art with a minor in Sociology (in progress)

Austin Community College, Austin, TX : Associate degree in Liberal Arts

Real Estate Agent License 2007

Contact this candidate