General Manager Service

SHAJI FLOODMAN

GENERAL MANAGER

*.********@*******.*** 217-***-****

PROFILE

Energetic, goal-oriented General Manager/Trainer

Excellent communication skills, demonstrated leadership ability, and good worth ethic

Strong ability to lead and motivate others; deals well with conflict among individuals

Highly effective in promoting a positive and productive work environment

EDUCATION

General Studies

St. Louis Community College Meramec St. Louis, Mo May 2022

EXPERIENCE

Logic Everyday Kitchen Savoy, IL

General Manager Nov 2021 - Dec 2022

Helped develop business plan strategies to increase staff performance and overall sales revenue.

Created and executed plan that increased sales by 25% percent over the prior year.

Coordinated daily restaurant operations to ensure efficient service levels.

Hired, scheduled, trained, and supervised staff and addressed any performance concerns if they arose.

Oversaw 25 staff members and worked to maximize effectiveness and morale by assigning appropriate tasks and promoting teamwork.

Biaggis Ristorante Italiano Savoy, IL

Service Manager, Assistant GM Jul 2019 - Mar 2021

Lead numerous staff meetings and planning sessions involving Covid restrictions, shut down and re-opening

Responsible for hiring all front of house staff

Provided friendly and courteous reception to over-the-phone clients and all walk-in customers.

Created effective staff schedules and training to ensure quality service standards were maintained.

Oversaw all financial information and managed budgets and costs

O'Charley's Champaign, IL

Assistant General Manager Apr 2007 – Oct 20019

Offered fast and friendly service to all customers resulting in obtaining satisfaction numbers that were top ten in the company.

Increased sales through effective training, hiring and follow up

Coordinated schedules for staff of forty five people

Bar Manager

Ordered, maintained appropriate inventory levels and achieved cost goals for 2 years

Built weekly bar sales from 2,500 to 4,500per week

Reviewed all sales and cost analyzes for all bars in the district

Trained all bar managers in district and setup inventory sheets in those stores

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