Scrum Master Software Development

SARA HICKS, CPSM, SPOC

Home: 704-***-****) Email: *********@*****.***

https://www.linkedin.com/in/sara-hicks-cpsm-spoc-0808a018/

~ SENIOR SCRUM MASTER & AGILE ANALYST ~

Self-directed and project driven leader with experience in leading all aspects of Agile methodology and Scrum practices in collaboration with product owners and development teams to achieve project delivery and customer satisfaction. Strong experience in leading all elements of Agile Scrum duties, JIRA sprint management, sprint planning, workload delegation, and the planning, coordination, and execution of all Scrum ceremonies including sprint planning, daily standups, sprint demos, sprint retro, and story grooming. Adept in driving the promotion and adoption of agile principles and frameworks, as well as experience in front and back-end development, web development, quality assurance, usability testing. PROFESSIONAL EXPERIENCE

Target

CASHIER Nov. - Dec. 2023

MagellanRX

PROJECT COORDINATOR 2021 - 2022

Worked on independent projects such as gathering all the documents that are used as a standard across MagellanRx during project management and giving them all the same look, such as logo, clickable table of contents, etc..

BCD Meetings & Events 4/2019 - 3/2020

CERTIFIED PROFESSIONAL SCRUM MASTER

Collaborated with and provided coaching to product owners to ensure success via backlog management, sprint management, building/maintaining of user stories, and the facilitation of daily Scrum ceremonies including sprint grooming and planning, daily standups, retrospectives, sprint demos, story grooming, etc. Effectively ran and oversaw up to 3 Scrums simultaneously. Grew, groomed, and refined backlog through evolving to user stories and detailed success criteria, while ensuring consistent communication regarding product vision, value, goals, and backlog items to the team/stakeholders.

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Drove impact assessment, engagement, and alignment, facilitated retrospectives, and followed up on

● actions for improvement; coached teams in the Agile delivery model to ensure successful delivery. Worked with product owners and stakeholders to prioritize feature development and enhancements

● based on critical paths and business needs.

Supported team estimating, planning, and assignment of tasks, while handling emerging and

● evolving requirements and leading cross-functional team in use of Agile practices. Conducted the planning of sprints, maintained status, and assigned card to developers, QA, and

● management as needed, while partnering in all aspects of release management.

● Worked to identify blocked or stalled stories and assisted the team in learning to resolve the issues, Sara Hicks Page of

Magellan Health Salisbury, NC 11/2000 - 2/2019

SENIOR IT AGILE ANALYST/JUNIOR SCRUM MASTER (7/2017-2/2019) Managed the coordination and facilitation of daily Scrums, grooming, stand-ups, retrospectives, and other ceremonies, while supporting training, coaching, and other activities to introduce and implement Scrum principles and practices, development of relevant tools, templates, processes, and metrics, and supporting the Agile systems development life cycle.

SENIOR IT QUALITY ASSURANCE ANALYST (3/2014-9/2017) Led the detection and oversight of risk via testing of over 70 websites, while evaluating functional area performance, regulatory compliance, improvement of the client experience, and operational performance. Developed thorough test plans to ensure a smooth transition from a development environment to a production environment.

SENIOR WEB DEVELOPER (11/2000-3/2014)

Managed the building, development, testing, implementation, and maintaining of websites using HTML, CSS and JavaScript, as well as the creation and implementation of information architectures for large, medium, and small websites using gap analysis and content matrices. while providing training to new team members regarding Agile processes. Analyzed, evaluated and redesigned business, IT, and operational processes via critical thinking,

● Lean management, ITIL, design thinking, and structured system analysis and design. Met with product owners and business partners to create business requirements and turn those into cards for development, while monitoring activities for risks and providing supporting mitigation actions.

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Tracked multiple deliverables simultaneously, while collaborating with software engineers to understand features and technical implementation, as well as to ensure the highest quality in product delivery.

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Led the testing, review, and learning of the functionality of software applications developed in-house

● and purchased from third party vendors; maintained an up-to-date test environment. Created test plans for small, medium, and large systems to ensure a smooth transition from a

● development environment to a production environment. Developed and maintained documented standards for software QA, while maintaining knowledge of business applications and developing/maintaining documented standards for quality acceptance of software.

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Led information architecture discussions, wrote and coordinated the writing /review of web content, and managed work groups to re-architect websites for ease of use, functionality, usability, and accessibility.

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Collaborated with web development team members, business analysts, and software and backend

● engineers to build required applications.

Worked collaboratively with the architecture and development teams, while following coding

● standards and building unit tests, integration tests and deployment scripts Led the prototyping//translation of designs and style guides into functional user interfaces, created

● requirements, design and test documentation, and delivered training and support to end users. Performed UI coding, created reusable objects and templates, wireframes for web pages, and templates, as well as managed maintenance, updates, expansions, and scaling of each design; conducted usability testing.

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Sara Hicks Page of

EDUCATION

Professional Certifications

Certified Professional ScrumMaster I ~ Scrum.org

Scrum Product Owner Certified ~ ScrumStudy.org

Agile Project Management: Scrum~ Udemy

Step by Step with Examples ~ Udemy

Product Management: Agile ~ Udemy

Certified Scrum Master ~ Scrum, Inc.

Requirements using Product Backlog ~ Udemy

How To Run Effective Agile Scrum Meetings ~

Udemy

Agile Project Management ~ Udemy

Business Analyst: Project Mgmt. Techniques/Tools

WCAG/Section 508

LinkedIn Trainings

Agile at Work: Getting Better with Agile

Retrospectives

Agile at Work: Reporting with Agile Charts &

Boards

JIRA Software: Basic Administration

Preparing for Your Review

Stay Lean with Kanban

Agile at Work: Building Your Agile Team

Agile at Work: Driving Productive Agile Meetings

Agile at Work: Planning with Agile User Stories

Characteristics of a Great Scrum Master

Scrum: Advanced

Working with Difficult People

BACHELOR OF SCIENCE ~ ENGLISH & HISTORY

Iowa State University

Sara Hicks Page of

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