Customer relations

Heather Hoag

Albany, NY *****

********************@***********.***

+1-518-***-****

Authorized to work in the US for any employer

Work Experience

Senior registration associate

St. Peter's Health Partners - Albany, NY

January 2023 to June 2023

• Responsible for checking in and out patients collecting copays and deductibles.

• Verifying insurances

• Collecting referrals and canceling rescheduling and scheduling all future appointments. Medical imaging scheduler

St. Peter's Health Partners - Albany, NY

January 2022 to December 2022

• Responsible for answering phones and scheduling all imaging appointments for St Peter's hospital. Patient Services Specialist

CareNet medical Group - Niskayuna, NY

January 2020 to October 2021

I was responsible for checking in on locations verifying insurances collecting copays and checking them out at the end of the visit.

Also responsible for taking phone calls canceling appointments and rescheduling appointments Executive Secretary

Albany industrial Supply - Albany, NY

February 2006 to June 2016

• I was responsible for running the front end of our business

• Answered all calls coming in shipped out all packages that had to be shipped for the day

• And handled all payroll for employees.

Education

High school diploma

Mercy High School - Albany, NY

September 1985 to May 1988

Skills

• Medical Scheduling

• Insurance Verification

• Medical Records

• Medical Office Experience

• HIPAA

• Medical Imaging

• Medical Terminology

• Patient Care

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