RANI DURAI

Mobile: +91-958******* E-mail: ad2kco@r.postjobfree.com

OBJECTIVE

To pursue a career in a leading organization offering excellent opportunities for learning and career advancement, that would utilize my knowledge, thereby allowing me to serve the company to the best of my abilities.

PROFESSIONAL EXPERIENCE DETAILS

CURRENT ORGANISATION

Organization NTT data, Chennai

Designation HC & senior rep insurance

Period Apr’2015 – June 2019

ROLES & RESPONSIBILITIES

Quality check for the data processed by the executives.

Working closely with operations team in Strategizing and implementing for the client requirement

Reviewing the performance of the executive and giving feedback to them on their quality data

Provide support and respond to queries raised by our team or client

Proper analysis and verification to ensure data integrity and quality

Analyzing the executive’s quality report regularly

Mentoring the process to new employees

Handling and maintaining metric reports daily, weekly and monthly

PREVIOUS ORGANISATION AND MY ROLES

Organization Source HOV Pvt Ltd, Chennai

Designation Processor

Period Sep’2012 – Feb’2015

ROLES & RESPONSIBILITIES

Enrollment of handwritten or online applications which will be sent to us, for feeding all those details in the mother software’s (RTMS, MC400) with a copy in our in-house application (Aquila). This will ensure for the individual Insurance IDs to be generated for those applicants KPO-Knowledge process Outsourcing. It also deals with various different types of details to be included in the software for insurance backend.

Existing client escalation’s to be handled and corrective/productive action plans to be put in

Place.

Responsible for preparation and maintenance of the Metric Reports on Daily, Weekly & Monthly metrics.

Mentoring process to new employees.

Coordinate with the Team to identify process improvement opportunities.

OTHER SKILLS

Knowledge in MS-Office

Excellent Presentation and Communication skills

Team Handling capability and a good team player.

EDUCATION

2003 – 10TH Standard in Private with 56%.

2005 – 12TH Standard at Arasunagar Matriculation Higher Secondary School with 72%.

2008 – BSC computer science at Sri Saradha College for Women with 78%.

2011 – MCA at Rover Engineering College with 80%.

OTHER PERSONAL DETAILS

DOB : 30-Aug-1986

HUSBAND NAME : A. Arun

LANGUAGES KNOWN : English & Tamil

MARITAL STATUS : Married

I hereby declare that the above information’s furnished are true to the best of my knowledge and if given an opportunity to work with your company will put in my best of efforts for the development of the company.

Place: Chennai

Date: Rani. D

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