Anthony J. Raimondo

*** ********** ** *** *

DOVER NH 03820

603-***-****

ad2kai@r.postjobfree.com

EXPERIENCE

IT Solution Engineer

Caso Document Management

*** * **** **

New York NY 10001

Remote Employment January 2011 – Present

1.Software support for In-House and 3rd party applications as a member of Technical Help Desk Team.

2.Client support through Direct phone contact, Email and Microsoft Teams interactions.

3.Liaison between clients and developers for in-house application enhancement and bug fixes.

4.Identify and implement custom solutions addressing client needs.

5.Remote software tools such as Go to Assist and Microsoft Teams used for client/staff meetings and client support interactions.

6.Custom client database programming to resolve specific client issues.

7.Developed customized Knowledge Base documentation.

8.Use of CRM systems such as Tigerpaw and Jira.

Information Technology Instructor November 1997 – December 2010

Charlotte Technical College, Port Charlotte Fl

Secondary: 10-12th Grade Post-Secondary: Ages 19-60

A high-level technology specific series of curriculums were needed to train both current and future workforce employees for the changing employment landscape. In response, I developed the following curriculums over the years. As a result, many of my former students are in technology management positions in the community.

PC Support Services

Microsoft Office Applications

All Microsoft Client Operating Systems

Hardware Installation, Diagnostics and Troubleshooting

Software Installation, Diagnostics and Troubleshooting

Microsoft Access Development

Program led directly to the CompTia A+ and Microsoft Office User certifications.

Network Server Administration

Cisco Certified Network Associate Program

Windows Server and Client Operating Systems

Network Hardware and Software

Router Hardware and Internetworking Operating Systems

Router and Server Security

Web Programming Services

Database Design and Application

Structured Query Language

Database and Web Site Security

Web Server Administration

EDUCATION

Bachelor of Science, Marketing September 1970-August 1975

St Johns University, Jamaica, New York

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