Customer Service Representative
Resume:
Anthony J. Raimondo
DOVER NH 03820
************@****.***
EXPERIENCE
IT Solution Engineer
Caso Document Management
New York NY 10001
Remote Employment January 2011 – Present
1.Software support for In-House and 3rd party applications as a member of Technical Help Desk Team.
2.Client support through Direct phone contact, Email and Microsoft Teams interactions.
3.Liaison between clients and developers for in-house application enhancement and bug fixes.
4.Identify and implement custom solutions addressing client needs.
5.Remote software tools such as Go to Assist and Microsoft Teams used for client/staff meetings and client support interactions.
6.Custom client database programming to resolve specific client issues.
7.Developed customized Knowledge Base documentation.
8.Use of CRM systems such as Tigerpaw and Jira.
Information Technology Instructor November 1997 – December 2010
Charlotte Technical College, Port Charlotte Fl
Secondary: 10-12th Grade Post-Secondary: Ages 19-60
A high-level technology specific series of curriculums were needed to train both current and future workforce employees for the changing employment landscape. In response, I developed the following curriculums over the years. As a result, many of my former students are in technology management positions in the community.
PC Support Services
Microsoft Office Applications
All Microsoft Client Operating Systems
Hardware Installation, Diagnostics and Troubleshooting
Software Installation, Diagnostics and Troubleshooting
Microsoft Access Development
Program led directly to the CompTia A+ and Microsoft Office User certifications.
Network Server Administration
Cisco Certified Network Associate Program
Windows Server and Client Operating Systems
Network Hardware and Software
Router Hardware and Internetworking Operating Systems
Router and Server Security
Web Programming Services
Database Design and Application
Structured Query Language
Database and Web Site Security
Web Server Administration
EDUCATION
Bachelor of Science, Marketing September 1970-August 1975
St Johns University, Jamaica, New York
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