Customer Service Technician
Resume:
Kenneth _Hollingshed _Resume... » Done
SKILLS
Work History
¢ Safety Procedures Adherence ¢ Valid Driver's License
¢ Heavy Lifting ¢ Issue and Problem Resolution
¢ Attention to Detail ¢ Equipment Inspection
¢ Diagnosis and Troubleshooting ¢ Installation and Repair
¢ Power Tool Proficiency ¢ Hand Tool Knowledge
¢ Analytical Thinking ¢ Customer Service
¢ Expertise in Installations ¢ Professional and Courteous
© Mechanical Abilities ¢ Replacing Parts
© Operating Test Equipment © Work with Minimal Supervision
07/2020 to 01/2023 Service Technician
Bellmore Towing — 2720 Merrick Rd Bellmore Ny
¢ Adhered to safety protocols and policies to reduce workplace hazards.
¢ Explained diagnostic findings to customers and outlined repair or service options.
¢ Installed new equipment and explained operation and routine maintenance
protocols to customers.
© Cleaned and lubricated parts to keep equipment operating at peak performance.
¢ Assisted team members with Type equipment troubleshooting and diagnostics.
¢ Trained customer employees and managers on machine use and maintenance.
Installed new vehicle systems and components in response to service orders, recall
actions and manufacturer instructions.
06/2014 to 01/2020 Roadside Assistance Agent
Jerry's Towing Inc — 91 Powerhouse Rd Roslyn Hgts Ny
© Delivered exceptional customer service to every customer by leveraging extensive
knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
¢ Recommended products to customers, thoroughly explaining details.
Responded proactively and positively to rapid change.
Delivered prompt service to prioritize customer needs.
© Met customer call guidelines for service levels, handle time and productivity.
Responded to customer requests, offering excellent support and tailored
recommendations to address needs.
¢ Trained new personnel regarding company operations, policies and services.
© Answered average of Number calls, emails and faxes per day, addressing customer
inquiries, solving problems and providing product information.
© Communicated professionally with colleagues, freelancers and clients.
03/2013 to 01/2020 Truck Driver
EDUCATION
Fancy Fixtures — Plainview, NY
© Operated with safety and skill to avoid accidents and delays.
© Demonstrated safe driving by following regulations and safety procedures,
resulting in zero accidents.
Inspected trucks for malfunctions and reported vehicles to management for
corrective action.
Maintained daily, legible DOT log book and submitted corresponding documents.
Executed safety practices and inventory loading without customer complaints,
accidents or lost-time.
© Loaded and unloaded products at warehouses and customer locations using hand
trucks, pallet jacks and forklifts.
09/1983
Freeport High School - Freeport, NY
© Completed professional development in Subject
Q ®
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