Eric L. Moore *

ERIC L. MOORE

**** ********** *****

Burke, Virginia 22015

703-***-**** (cell)

ad2k2r@r.postjobfree.com

VEOA Eligible (Veteran, U.S. Army)

Security Clearance: Public Trust 2021- Present

Top Secret, U.S. Department of Defense 2010 – 2021 Secret, U.S. Department of Defense

TECHNICAL EXPERTISE

• Analyze Video Teleconference/Multimedia components and requirements that optimize engineering, management, and cost parameters

• Project Manager of audio visual requirements for the Federal Government

• Extensive experience in digital, analog, microwave, and RF communications

• Operated voice, data, fiber optic, cross connections, and cellular networks

• Expertise in trouble shooting circuits from T1 to DS3, and OC48 to OC192 levels

• Integrated systems that included packet switching, network encryption systems, and routers, with Nortel and digital switches

• Proficient in isolating fault in video/audio circuits EXPERIENCE

General Services Administration August 2011 – May 2023 Empower AI August 2021 – May 2023

SAIC January 2016 – May 2021

AAC December 2013 – January 2016

Catapult Technology August 2011 – December 2013

S.M.E., Senior Video Engineer / Telecommunications Specialist Team Lead, Washington, D.C.

• Provided Video Teleconferencing support for the Administrator and Office of the Chief Information Officer

• Performed duties as Zoom and WebEx Administrator

• Managed End of Life Project for all audio visual and VTC equipment

• Performed duties as the Video Teleconferencing Subject Matter Expert for GSA

• Provided Video Teleconferencing support at COOP site during COOP exercises

• Supervised Installation Projects of new VTC equipment at GSA Headquarters

• Write, edit, and review all bill of materials and statement of works for Audio/Visual requirements

• Conducted inspections, writes reports, and punch down lists during test and acceptance phases

• Interacted daily with customers and suggest the proper video platform for their requirements Eric L. Moore 2

• Supported and works with Office of Communications and Marketing with GSA’s Video Team on live broadcast and video streaming events

• Created performance measurement guidelines in ways to improve the VTC process flow

• Supported worldwide video connections to endpoints outside the U.S., in Australia, New Zealand, United Kingdom, Canada, Mexico and India

• Trained employees and customers on video teleconference technologies as Team Lead

• Managed operations of the Video Team that supports all regions within GSA

• Supervised the daily activity of VTC activity within the Nation’s Capital Region

• Disseminated and resolve all service desk and incident tickets

• Recommend cost saving measures to Senior Leadership to conduct meetings utilizing Video Teleconferencing Technology

• Recommended better Audio/Visual solutions to leadership for all customers at Central Office and teleworkers throughout all regions

• Managed worldwide 5-Nation VTC meetings for OCIO and supporting agencies within GSA

• Created VTC training guides for all end users

• Enforced GSA policy and guidelines for Video Conferencing, IT and VoIP usage

• Created a new maintenance schedule and check list to ensure 100% operability with A/V systems within GSA

• Designed solutions for new conference rooms for the move to 18th/F Street including room layouts, equipment needs, technical requirements and A/V Standards L-3 Communications

Project Manager / VTC Systems Engineer, Pentagon, Arlington, VA

• Project Manager of the Base Realignment and Closure (BRAC) for Headquarters Department of the Army

• Managed Life Cycle Replacement project to replace legacy Video Teleconferencing equipment

• Utilized optimal engineering, management, and cost parameters to recommend solutions

• Assisted in establishing and ensuring compliance with all Department of Defense (DOD) policies and procedures regarding Video Teleconferencing operations and security

• Designed and implemented a VTC network using both H.320 and H.323 interoperability standards

• Analyzed business processes and developed strategies for re-engineering and replacing legacy VTC systems

• Experienced in troubleshooting and maintaining Polycom line of CODECs and VTC systems

• Employed innovative procedures to efficiently manage VTC Bridge operations

• Proficient in engineering MCU configurations for DVSG networks for secure/non secure VTCs

• Responsible for engineering-level support in the implementation of video systems technology, including broadcast quality technologies, video capture, recording and playback, video switching, Audio/Visual systems control technologies, and video display technologies

• Engineered solutions for Video Teleconference, multimedia, and A/V conference room systems

• Guided internal customers on human factors design issues, including the viewing angle, viewing distance, and room layout

• Interfaced with major manufacturers, including Tandberg and Polycom, to meet the Army’s unique codec, gateway, and gatekeeper requirements

• Executed test plans and test reports for use by the governance process

• Prepared and presented training information to technical staff and user personal for all HQDA customers

• Provided daily operational supervision over team of contractors supporting VTC install projects

• Responded to service tickets for assistance, training or troubleshooting on VTC equipment Eric L. Moore 3

• Managed weekly tracking and reporting on all Information Technology Request (ITR) projects and bridge activity

• Supervised the installation, operation and maintenance of the vendor install projects for VTC suites/equipment

• Experience in LAN design, cable plant installation, integration, and management Wiltel Communications

Field Services Technician, Washington, D.C.

• Identified circuit faults within DS3, OC3 to OC192 circuits by using T-Bird 231, HP test sets

• Performed intrusive troubleshooting by logging into Nortel, Redback, and Corvis switches

• Proficient in discriminating circuit layout reports by creating physical/software cross connections

• Tested and restored fiber optic networks using OTDR and supplementary equipment

• Support CBS and FOX Sports during NFL games and live broadcast for the Washington Redskins at FedEx Field

• Located and identified essential fiber routes by utilizing multi frequency devices

• Coordinated logistics for emergency repair of fiber cuts

• Performed data and transport network troubleshooting, status checks and maintenance

• Coordinated repairs and maintenance work with the Network Operations Center United States Army

Team Supervisor, Ft. Hood, TX

• Installed data, cellular, and video teleconferencing networks

• Supervised and trained personal in the installation, operation, and maintenance of field radios, relays, multiplexing systems, and associated equipment

• Installed VHF, UHF, and SHF antenna systems up to 30 meters

• Performed periodic and emergency adjustments

Communications Manager, Hanum-shi, Korea

• Isolated faulty network equipment using technical manuals and schematics

• Trained and supervised up to 32 personnel in the maintenance and operations of video, data, packet switches, fiber optics, and mobile communications networks Team Supervisor, Ft. Hood, TX

• Same descriptive as post one-year deployment

Networks Manager, 327th Airborne, Ft. Bragg, NC

• Controlled a digital communications network supporting several Divisions

• Organized and planned operations for three Node Centers, ten Private Branch Exchanges, and two Mobile Base Stations

• Provided vital service support for worldwide assignments Radio Teletype Operator & MSE Facilitator, Germany & Southern Iraq (Desert Storm)

• Installed and operated high frequency radio, radiotelephone, teletype, single-channel satellite equipment, generator power supplies, and communications security devices

• Sent messages with a high level of security clearance to the commanders of NATO and Multi-National Forces in support of peacetime and wartime missions Eric L. Moore 4

EDUCATION

• College of Southern Maryland, La Plata, MD, Information Technology CERTIFICATIONS & TRAINING

• Cisco WebEx Certification pursuing

• ITIL4, Washington, D.C. pursuing

• ITIL v3, Washington, D.C.

• Windows 7 Certificate, Washington, D.C.

• Certified, Non-Residence Phase DVG-II, Department of the Army, Williamsburg, VA

• Certificate, Polycom Training, IMCEN, Arlington, VA

• Certificate, Tandberg Training, IMCEN, Arlington, VA,

• Certified, Call Manager (VoIP) Course, Global Knowledge, Arlington, VA

• Certified, CSX Railroad, Wiltel Communications, Manassas, VA

• Nortel OC-48, Nortel Academy, Raleigh, NC

• Certified, Telecom Engineering, Tulsa, OK

• Certified, Fiber Restoration, Tulsa, OK

• Commandants List, Signal Schools, NCO Academy, Ft. Gordon, GA

• Certificate, Mobile Subscriber Equipment Training, Signal Schools, Frankfurt, Germany

• Certificate of Completion, Leadership Development Training Program, Frankfurt, Germany

• Certificate, Single Channel Radio Teletype Operator, Ft. Gordon, GA

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