Pharmacy Technician Customer Service
Resume:
Sophia Baxter Wilson
Professional Summary
Aurora IL, 60504
Cell: 630-***-**** Email :*********@*******.***
Qualified Pharmacist now certified pharmacy technician with over twenty years of experience in pharmacy services, bringing management, administrative and medical experience to retail and institutional settings.
Licenses
Registered Pharmacy Technician with IDFR License # 049.251790 Issued 02/20/2023 Expires 03/31/2024
Certified through PTCB Certificate # 30047303 Issued 07/13/2017 Expires 07/31/2023
Skill Highlights
Pharmaceutical storage awareness Pharmaceutical distribution familiarity Drug distribution professional Inventory management
Efficient and accurate
Strong background in M.O.H. drug safety guidelines
Expert understanding of Health Insurance processes
Strong decision-making ability
Highly skilled in the drug registration process with the M.O.H
Hospital and retail pharmacy professional Counting and pouring expertise
Excellent telephone etiquette Supply Logix
Professional Experience :
Albertsons Central Processing Pharmacy: Pharmacy Technician
November 2022-Present
Type prescriptions
Collaborative Staffing: Pharmacy techician
September 2022-November 2022
Worked at Abbvie in North Chicago
Typed prescriptions
Scheduled deliveries for patients
Contacted doctors office when necessary to get prescriptions for product replacements
Optum Genoa Healthcare : Senior Pharmacy Technician
May 2022-September 2022
Retail setting with focus on mental health
Filled prescriptions
Entered patients in system
Performed other techniian duties as delegated by pharmacist
United Healthcare
Senior Pharmacy Care Technician
March 2019- May 2022
Perform telephonic outreach to members to promote med adherence in collaboration with clinical pharmacists
Make outbound calls to providers and pharmacies to assist members with prescriptions
Triage to pharmacist when needed
Crate and Barrell
Level two customer service representative
September 2018- February 2019
Taking inbound calls, placing outbound calls, and assisting customers with their order requests
Schedule delivery
Process orders
Pharmacy Alternative
Pharmacy Technician 1
July 2018-August 2018
Counting and packaging pharmaceuticals and filling prescriptions for distribution to long-term care facilities
Pharmaceutical Strategies
Appeals Pharmacy Technician
October 2017- May 2018
Initiate appeals in the Case Resolution Unit at CVS Mount Prospect IL
Assist with PA when needed
Food for the Poor Jamaica
May 2014 to March 2017
Pharmacist/Health Care Coordinator
Dispensed medications at a private clinic operated by Food for the Poor
Worked with the chief nurse and the primary doctor in the management of the clinic
Coordinated the drug donation and acceptance process from our overseas donors with the Ministry of Health (M.O.H.)
Allocated donated pharmaceuticals to the hospitals and partners
Arranged walkthroughs with qualified personnel to assist in the allocation process
Visited partners to follow up on donations and accept recommendations
Stock and Inventory management
VitalMed Distributors Limited
November 2010 to May 2014
Company Pharmacist
Maintain drug inventory levels by ordering necessary medications and supplies and verify ideliveries against purchase orders (Both locally and overseas)
Maintain proper storage and security conditions for all drugs.
Take and process orders for delivery
Register new drugs through the M.O.H.
Apply for permits for drug importation
Conduct market surveys
Search for new products to expand pharmaceutical line
Red Hills Pharmacy
November 2009 to October 2010
Retail Pharmacist
Entered new patient profiles and prescriptions into medication input software system.
Communicated directly with doctors' offices via telephone, fax and email.
Provided friendly customer service at prescription drop-off and pick-up counters.
Verified accuracy and completeness of information on prescription and refill requests.
Mixed various pharmaceutical preparations according to written prescriptions.
Communicated with all customers and staff in a pleasant and professional manner.
Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.
Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
Successfully assisted customers with medical issues and provided valuable health care counseling.
Proficiently processed and dispensed written, oral and electronic prescriptions.
Appropriately resolved customer issues, complaints and questions. Verified patient data and billing information.
VitalMed Distributors Limited
September 2002 to October 2009
Company Pharmacist
Performed the same duties as was listed previously for this institution
Education and training
Diploma in Pharmacy 1990
College of Arts Science and Technology ( Now University of Technology)
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