Objectives

To obtain a position in which I can utilize my technical skills and customer service abilities. An opportunity to promote growth, all while gaining career-oriented experience. A position in a result-oriented company that seeks an ambitious and career-conscious person, where acquired skill and education will be utilized toward continued advancement. I am not just seeking a job but a lifelong career.

Experience

May 2021 – Present

Midland IRA

Fort Myers, FL

IT Generalist

G Suite/Google Workspace Admin

Microsoft Active Directory Admin

Salesforce Administration

Azure Admin

Sophos Endpoint Management

Microsoft Office Admin

Microsoft Intune

Multi-function Canon Support for scanning, copying, and emailing

Hardware/Software Support Windows 10, Server 2012 R2, Server 2016

Chromebook Support

Chromebook for meetings

Google Meet Hardware Support

Experience

August 2015 – May 2021

Digital Hands

Tampa, FL

IT Specialist

Supported Complete Range of Microsoft Family of Software OS, Office and Image Deployments

Infrastructure Alert Management Utilizing PRTG Console

Responsible for maintaining SLAs for multiple customers

Used McAfee ePO to monitor event activity and outbreak alarms

Utilized Kaseya to manage over 18,000 workstations and 4,000 servers

Configured and deployed Active Directory migrations remotely

Working knowledge of complex, Active Directory infrastructures including, nested OU's setup and management, group management, group policies, user account management, management of control panel objects, DHCP and DNS configurations in Enterprise Environment

Experience

February 2015 – August 2015 (6-month Contract)

Bright House Networks via Apex Systems

Saint Petersburg, FL

IT Service Operations Specialist

Performed day to day IT support for internal Bright House employees

Supported Complete Range of Microsoft Family of Software OS, Office and Image Deployments

Handled tickets via Remedy Ticketing System

Managed AD and Exchange for user needs

Built and maintained user PCs and/or printers

PC hardware and software refresh cycle implementation

Performed special projects as needed

Maintained and supported 5 remote sites throughout Central Florida

Experience

September 2012 – February 2015

Computer Generated Solutions

Tampa, FL

Technical Support Specialist/SME/WLM

Performed day to day IT support for internal Honeywell employees

Recognized, Researched, isolated and resolved customer inquiries. Maintained customer service and call volumes according to company standards.

Typed and entered information into a database while customer was speaking

Provided clear, concise ticket documentation. Reviewed and updated information in an internal data system

Maintained up to date knowledge of products and customer entitlement options to provide proper information to customers

Set proper expectations when call could not be handled immediately and followed through to its completion

Supported Complete Range of Microsoft Family of Software OS, Office and Image Deployments

Professional Education

Dates of Attendance : 2011 To 2013

Florida Career College Tampa, FL

Associates of Science Computer Security & Network Engineering

Perfect Attendance

Designated Class Mentor by Campus Director

Acquired CompTIA A+ as part of curriculum

3.85 GPA

Academic Education

Dates of Attendance : 2000 To 2003

East Bay High School Gibsonton, FL

College Prep Curriculum

Diploma

References

References are available on requests

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