Customer Service Experience

EMELY MORAN

***** ****** ****, ****** ***, FL ***57

786-***-****

********@******.***

OBJECTIVE

Provide outstanding customer service while maximizing sales and serving as a positive role model. Perform strategic thinking to achieve optimal customer experience and meet customer needs. Maintain focus on team leadership, personnel support, innovation and customer relationship building.

EXPERIENCE

NOEL’S APPLIANCE

Customer Service / Sales Associate

February 2018 – Current

• Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved

overstock items.

• Delivers excellent customer service with floor sales and assist customers with purchases.

• Effectively marketed credit card accounts.

• Managed cash register communicated with customers and operated sales floor. Exceeded sales and promotional goals consistently.

• Assisted with calculating the store's end of year inventory.

• Opened and closed store independently, when needed.

• Engage customers in order to provide to them what they need in terms of product and quality services by

demonstrating technical selling skills and product knowledge

• Assisted in set up of store displays and inspected merchandise for quality

• Carrying out re-merchandising and price markdowns duties while achieving sales quotas

FAMILY DOLLAR

Cashier

October 2016 – February 2018

• Greeted customers and determined their specific needs by following up and generating repeat business by

encouraging customers to return

• Organized shelves and displays

• Demonstrated proficiencies in telephone within a high- volume environment. Addressed concerned/upset/angry guests researched and rapidly solved.

• Answered customers' questions, and provided information on procedures or policies.

• Calculated total payments received during a time period, and reconcile this with total sales.

• Assisted with duties in other areas of the store, bagging and carrying out customers' items.

• Maintained clean and orderly checkout areas and

completed other general cleaning duties, such as

mopping floors and emptying trash cans.

• Maintained orderly appearance of cash rack and supplies stocked

• Performed store recovery in down time

• Completed any and all other tasks assigned by manager

• Conducted end of day banking and reconciliation. HARVEY’S SMOKEHOUSE BBQ

Waitress

June 2013 – October 2016

• Collaborated with management in training new

employees.

• Multi-tasked by seating guests as they arrived while continuously assisting already seated clients.

• Happily aided customers in the restaurant with any needs

• Sharpened communication skills by resolving customer complaints and creating a healthy environment.

• Took food orders, prepared items, provided conflict resolution.

• Data entered orders into POS system, provided service tickets

• Developed a friendly eating environment for customers

• Operated cash register at the end of each guest's meal

• Assisted in opening and closing procedures

• Various multi-tasking and switching from task to task with ease.

Contact this candidate