Estelle L. Knox

***** ***** ****** *******, ******** 48238 ad2jzo@r.postjobfree.com Mobile 313-***-****

SUMMARY OF QUALIFICATIONS

Good Customer Service and telephone skills (for internal and external clients)

Great interpersonal communication, organization, and administrative skills

Experience working with a diverse population in various settings

EDUCATION SUMMARY

Wayne County Community College Associate Degree Detroit Michigan 1993

Mumford High School Diploma Detroit Michigan 1989

PROFESSIONAL SUMMARY

Exceptional Student Education Paraprofessional for Special Education

Detroit Public Schools Detroit, Michigan 2019-Present

Assist the teacher in implementing the special education instructional program under the teacher's direct or indirect supervision

Work with students on a one-to-one basis and in small groups

Make and gather materials and resources for special education instruction

Monitor students' activities as assigned in the classroom, on playground and on bus

Follow teachers' directions to provide a consistent discipline program for students

Observe, monitor, and record student behavior

Complete weekly logs for billing with Medicaid and other paperwork as required

Toileting care for the students that needed that service

Work with children with limited speech, hearing, physical and cognitive abilities

Use appropriate non-violent crisis intervention techniques

Perform additional duties as assigned by the designated supervisor including special education teacher, therapist, building administrator and director of special education

Completed CPI Nonviolent Crisis Intervention Training

Nutrition Service Attendant

Beaumont Hospital Royal Oak, Michigan 2018-2019

Evaluate patient's dietary habits and help them develop a plan for healthy meals

Educate clients or patients on healthy eating and nutrition

Provide dietary guidance

Report patients progress to the dietician in charge

Customer Service relating to the overall patient food services

Manage the pantry in the hospital

Assists if needs coverage in varies positions: Call Center, Cook, etc.

Make sure all patients have received their meal at an appropriate period

Organizational Skills

Secretary

Detroit Public Schools Detroit, Michigan 2013-2018

Greeted Visitors, Staff and Students

Customer Service

Maintain a smooth-running school office

Answering calls, taking messages and handling correspondence

Typing, filing, preparing and collating reports

Payroll database

PeopleSoft program for ordering supplies, books, etc.

Maintained Students records

Computer Skills

Organizational Skills

Windows

Unit Clerk/Supply Clerk

Alexander Mercy Living Center Royal Oak, Michigan 2008-2013

Patient Service Representative/ Customer Service

Distribute office supplies/ Manage supplies

Inventory

Transcribe orders

Schedule labs and tests

EPIC Medical Records

Computer Skills

Organizational Skills

Maintain up- to- date roster for assigned unit

Maintain daily census reports

Schedule appointments for patients

Registration

Intake Specialist

Team Mental Health Services Detroit, Michigan 2004-2008

Processed paperwork for new patients efficiently and in accordance

Obtain pertinent information from new clients

Collect data to help with admission process

Ensures that all admissions forms are properly signed and filed

Verifies client insurance for admission to the program

Communicate with other team members for coverage through company

Conduct intake assessments for new patients

Data Entry

Customer Service

Computer Skills/Organizational Skills

Registration

Clinical Support

EPIC Medical Records

Mailroom Clerk

United States Post Office Troy, Michigan 2000-2004

Customer Service

Distribute incoming and outgoing mail

Sorting mail

Shipping outgoing mail and packages

Entering data on a computer

Lifting heavy packages

Tracking packages and supplies

Mail handler on assembly line belt for a warehouse

May assist with bulk equipment for plant

processing on mail production equipment

Performs minimal sales and services duties as assigned

Computer Skills

Organizational Skills

Medical Records

Oakland Internists Associate Southfield, Michigan 1996-2000

Clinical Service Representative

Gather patient information by collecting demographic information

Create new medical records for new patients

EPIC Medical Records

Computer Skills

Organizational Skills

Verify charts by existing record numbers and insurances

Maintains expert patient index by completing assigned portion of daily audit

Corrects and communicates problems according to established procedures

Initiates the Medical record by creating and processing the patient records

Delivery charts to assigned areas of the hospital

Maintains patients' confidence by keeping records information confidential

Verify the validity of patient's insurance

Support Clerk for Staff Affairs Detroit, Michigan 1992-1996

Orchestra Place

Performed clerical duties

Take co-pays and verified patients' insurance

Mail out billing statements

Customer Service

Scheduled appointments for patients

Sort and distribute incoming and outgoing mail

Clinical Support

Coordinate post- discharge care for patients

ICD-10 Terminology/ Registration

Computer Skills/Organizational Skills

Contact this candidate