Supply Chain It Manager

MICHAEL RUSSELL

EDUCATION

• SNHU – Bachelor of Science in Computer Science

o Dean’s list 2020, 2021, 2022; GPA: 3.24 / 4.0

• Lonestar College, Kingwood, TX – Associate of Sciences, Cisco Networking – 5/2019 o Dean’s list 2018, 2019; GPA: 3.54 / 4.0 GPA

PROFESSIONAL EXPERIENCE:

CDI Products Humble, TX 12/2022 – Current

IT Manager

• Managed a team of It professionals in the 10s of people

• Helped transition from GSS to oracle.

• Install managed and maintained network equipment.

• Reworked the IP infrastructure and Vlan routes.

• Moved from physical Aruba controller to cloud controllers.

• Created and managed new teams.

• Integrated network infrastructure between new acquisitions

• Wrote ACLs and whitelists for threat management.

• Answered, maintained and organized tickets for help desk

• Wrote custom programing for Transitions to new systems.

• Created and migrated physical servers to cloud storage and moved from one cloud infrastructure to another using migration tools

• network monitoring, data protection, vulnerability scanning, log management, IDS/IPS.

• Install, configure, and maintain network services, equipment and devices supporting the WAN, LAN, cloud.

• Configure and maintain access controls lists (ACL), virtual local area network (VLAN) and policy-based routing via Cisco applications.

Kattlua Holdings Houston, TX 11/2021 – 12/2022

IT Manager

• Kattlua Holdings company that owns 5 companies that focus on manufacturing.

• Maintain all technical systems for all held companies. Connected all the siter locations together VIA site- to-site VPNS and have migrated all the sites to the cloud.

• Setup to work on a Virtual desktop work environment so that anyone who needs anything from any location can access what they need.

• Set up a host forest and dependent forest setup so that there is less overhead for each company.

• Consolidated all the services down to one single location for all of the companies’ combined.

• Brought all 5 locations together to use the same work floor management software to make sales and estimation much more accurate. In doing this we have increased productivity and efficiency.

• Create new networks and new servers

• Manage backup services and install new equipment

• Create and maintain patch schedule; Monitor all security systems

• Managing the IT team and created all internal programs

• Managed the transition from physical media to cloud

• Created managed and maintained new network infrastructure

• network monitoring, data protection, vulnerability scanning, log management, IDS/IPS.

• Install, configure, and maintain network services, equipment and devices supporting the WAN, LAN, cloud.

• Configure and maintain access controls lists (ACL), virtual local area network (VLAN) and policy-based routing via Cisco applications..

USIT Systems Magnolia, TX 6/2021 – 11/2021

Technical Support Manager – (Business closed)

• Traveled for installs across the USA at designated client locations.

• Helped clients migrate to the cloud and connect branch offices to one another via Site-to-site VPNs using

• unify equipment and cisco meraki equipment.

• Fixed all customer issues and installed new systems

• Created new networks and managed tech support team

• Created new servers and migrated servers from physical to cloud

• Managed phone systems

• Implemented CISCO ISE systems in multiple locations

• Maintained CISCO Hardware including ASAs and Aps and phones Houston ISD Houston, TX 4/2021 – 6/2021

IT Contractor (Contract Ended)

• Worked for HISD as a tech to repair systems and implement school from home.

• Repaired laptops from kids and teachers.

• Cleared the Ticket Que for 3 schools.

• Helped with the Jamf project to reimage computers and iPad

• Fixed all customer issues and installed new systems

• Used footprints ticketing system

OVVI LLC Houston, TX 4/2021 – 6/2021

IT Manager / Technical Support Lead – (Resigned)

• Started as a help desk tech and rose to the title of IT Manager.

• Helped with sales and implementation of the handheld systems.

• Installed on locations across the USA.

• Did tech demos, helped develop the Android OS that they use for the POS systems.

• Helped test development with the DEVS in India. Trained the help desk staff.

• Fixed all customer issues and installed new systems

• Tested and created new OS for android POS system

• Tested peripherals for new POS systems

• Programmed POS software components and created new server protocols

• Managed networks for clients and employer

Katy ISD Katy, TX 6/2020 – 12/2020

IT Contractor – (Contract Ended)

• Received distinction in customer service and team building.

• Cleared the Ticket Que of over 1000 tickets, for the three schools I was assigned.

• Trained three techs they still have to this day. Sun Source Houston, TX 2020

IT Lead (Temporary Contract)

• Worked for on a pre pandemic project for a few weeks to help take their whole team remote.

• They had many sister locations across the world that needed connected.

• Set up a pxe imaging station to allow for fast deployment of equipment. Geek Squad Houston, TX 2019 – 2020

IT Technician

• Worked as a Geek Squad agent for best buy until the COVID Pandemic started.

• Fixed Computers and helped develop a team of agents to provide the fastest and most accurate service.

• Received distinguished status for most of my time there. Art office signs Houston, TX 2016 - 2019

IT Consultant

• Worked for as an it consultant and front office person.

• Fixed computers and connected all three offices with Site-to-site VPNs using cisco networking equipment.

• Graduated with my degree in networking from Lone Star Kingwood Mikey’s IT solutions / Walgreens Conroe, TX 2013 - 2015

• Started to help repair computers and systems worked at Walgreens as a manager and helped repair photo printers and servers

REFERNCES:

• Available Upon Request

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