Ernest Jackson

Denver, CO *****

ad2jxh@r.postjobfree.com

+1-720-***-****

Work Experience

General Laborer (Temp)

Express Employment Professionals - Denver, CO

February 2023 to Present

• Call center inbound and outbound customer care

• Dishwasher

• Warehouse

• Sanitation & Janitorial

• Other miscellaneous tasks and assignments

Case Resource Manager / Kitchen Backup

Volunteers of America - Denver, CO

December 2021 to February 2023

Write Motel vouchers for homeless families & provide other resources as needed on a per case basis. I also helped with serving meals and other back of the kitchen duties during down time and as needed. Document Scanning Specialist

Lewis Roca Rothgerber & Christie - Denver, CO

February 2021 to October 2022

Scan documents for the records department and enter data into the system for review. Other back office

& administrative duties as needed.

Full Time Receptionist

AutoNation Ford Littleton - Littleton, CO

April 2019 to January 2021

Greet and answer questions from walk in customers

• Answering incoming phone calls and directing them to correct department

• Scanning, processing, filing and coping of documents Help upper management with various task when needed Warehouse Labor

SNI Staffing (Contract General Labor) - Denver, CO January 2018 to March 2019

• Call center inbound and outbound customer care

• Dishwasher

• Warehouse

• Sanitation & Janitorial

• Other miscellaneous tasks and assignments

Shipping and Receiving Clerk

Sykes (Contract) - Aurora, CO

July 2017 to December 2017

Deployment of computers to work at home call center reps, Installing updates to workstations and getting deployments ready by packing monitors and stations. Document Scanning & Quality Control

Rise Business Solutions (Contract) - Englewood, CO April 2017 to July 2017

• Scanned documents for government entities and ran quality control on every document scanned. Customer, Care Representative

Xerox State Healthcare, LLC - Aurora, CO

November 2016 to April 2017

Handled inbound calls from Aetna pharmacy members and pharmacy techs who need to place a claim ve adjustment because they were having problems with their claim being processed. .. Informed members of their plan set up within HIPPA guidelines.

Customer Service Representative

2-10 Home Buyers Warranty (Contract) - Denver, CO

May 2015 to October 2016

• Helped inbound calling customers with home warranty claims by taking their information and inputting into our database.

Contacted service providers to schedule appointments for the homeowners and authorized the funds to complete said services. Among other duties were ordering parts and customer care. Earned 3 awards for being a team player and keeping spending costs and payments on claims low.

• Used empathy and compassion for the customer in their time of need. 2. Strict adherence to company guidelines and attention to detail pertaining to each claim, Production Manager/Supervisor

U.S Legal Support / Formally Electronic Legal - Denver, CO May 2007 to February 2014

...In charge of all incoming and outgoing production projects. 0 In charge of management of staff, ordering and tracking inventory, finalizing and quality control of all production projects and machine maintenance.

• Prepared witness, discovery, pleading, trial and exhibit binders for oral argument and depositions.

:, Scanned and copied medical records along with any documents pertaining to various caseloads. Operations Manager

Doc 1 Solutions - Denver, CO

March 2003 to May 2007

.. In charge of all incoming and outgoing production projects.

* In charge of management of staff, ordering and tracking inventory, finalizing and quality control of all production projects and machine maintenance,

• Prepared witness, discovery, pleading, trial and exhibit binders for oral argument and depositions. Scanned and copied medical records along with any documents pertaining to various caseloads. Education

High School Diploma

Institution Manual High School

Skills

• Customer service

• Front desk

• Clerical experience

• HIPAA

• Customer relationship management

• Schedule management

• Records management

• Conflict management

• Load & unload

• QuickBooks

• Google Docs

• Office management

• Sales

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