Constantine Chelios

Board Member / Director / Manager / Consultant / Analyst

Belmont, MA 02478

ad2jxb@r.postjobfree.com

+1-857-***-****

IT and Business Infrastructure Setup, Administration and Support Analyzing stakeholder needs and goals and generate systems requirements Fulfill those requirements while staying on budget Choosing commercial off-the-shelf software applications Choosing hardware components

Building system prototypes

Developing processes that ensure efficiency and sustainability Partitioning larger systems into smaller subsystems Hiring/Training/Mentoring IT staff

Negotiating and administering vendor and consultant contracts Installing hardware and software

Generating test requirements and plans

Checking technical performance of infrastructure

Creating user guides

Managing systems backups

Researching the latest IT technology

Ensuring that system components and processes don't become overloaded or obsolete Responding to evolving needs and performing long-term system road mapping Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Help Desk Manager

IT Support - New England, ME

February 2017 to Present

• AD, SCCM, Service Now

• Desk: Win95 to Win10, MS Server: NT to 2019, Apple OS x/Mac/ Chrome OS/Android/iOS

• Linux: Debian both Server and Client (Ubuntu, Kali, etc.)

• Microsoft Exchange/Outlook/Thunderbird/Mercury/Thunderbird/Gmail/Yahoo/ Office 365

• CLI/SSH

• Adobe Suite (including Audition and Premiere)

• Microsoft Office Suite, 365, Open Office, GSuite, etc.

• VMWARE/ESX/Microsoft Hyper V

• Norton Ghost/Acronis, Windows/Linux Imaging (Local/Multicast etc.)

• Ableton, FL, Sony (Now Magix) Vegas

• Pipedrive, Salesforce, SAP (and several other local and cloud-based CRM/ ERP)

• Build, administer and support Web Sites (Joomla, WordPress, Lamp/Xampp etc.)

• Windows/Linux Scripting (Imaging/Post Imaging/LAN/OS config etc.)

• Computer (and other) related Hardware procurement/purchasing to building, operating, maintaining and training.

• Build, operate and maintain Computer Networks: (Switches, Routers, Cabling, Managed/Un- managed, LAN, WiFi, Custom routers like IPCOP, etc.)

• Social Media Expertise: Creation, Administration and Operation of Most Platforms/Channels;

• collaboration/project management/ticketing/reporting/online marketing/ messaging/email tools Information Technology Specialist

Boston - Boston, MA

August 2019 to May 2020

United States

Primary focus is on client desktop systems deployment and administration, mobile device and print management, in person and phone support, and personal solutions consulting. Project implementation, technical training and knowledge management, security administration. Requires outstanding customer service skills, versatility and breadth of technical skills, strong organizational skills and attention to detail, the ability to take ownership where appropriate, and the ability to help teams and projects successfully accomplish their objectives. Microsoft and Apple products, SCCM, AD, ITIL methodology, change management and risk management processes, network and telecom troubleshooting, routers, TCPIP, firewalls, VPNs, and Voice services. Uses and updates Support Ticketing System

(SERVICENOW).

Senior Sales Manager

BFTrade US - Massachusetts, United States

May 2018 to November 2018

Complete Sales Cycle

Consultative Sales of large contracts (>50k usd) up to C-Suite Senior Consultant - Administration, IT, Business Development and Sales Silverlay Trading LTD - United States

April 2016 to November 2017

Imports/Exports/Trading of goods: Foodstuff, Oil and Gas Products, Cosmetics, Alcoholic Beverages etc

Startup, Business Setup/Creation of procedures. Purchase of office machines, office setup, hiring, Strategic planning and execution with board members Senior Consultant - Administration, IT, Business Development and Marketing N.Z. Holdings LTD - United States

May 2012 to April 2016

Imports/Exports/Trading of goods: Foodstuff, Oil and Gas Products, Cosmetics, Alcoholic Beverages etc

Researching and analyzing Market trends, Identifying Target Markets for penetration. Marketing Strategies, Investor Procurement.

Consultant and Editor

FBRH Consultants LTD - United States

August 2015 to October 2015

Marketing, Communications, Design and Media, Corporate Sustainability Training Forerunners in CYPRUS and the UK.

Employed on an exclusive appointment basis to assist the Agency's director and his team in setting up methodologies, creating procedures and best practices through on the spot research and development. Senior Consultant

Ta Koutalakia Restaurants LTD P. Kotsapas Constructions & Co June 2014 to August 2015

# Ta Koutalakia Restaurants LTD P. Kotsapas Constructions & Co LTD

# Nicosia, Cyprus

Freelance

Upscale business town center resto/bar franchise with live acts/music etc. – Real Estate (Own buildings for rent and sale).

Marketing, Food and Beverage, AR/Events, Administration, IT, Business Development. Senior Consultant

AFTAB INTERNATIONAL GROUP - United States

December 2011 to May 2012

Imports/Exports/Trading of goods: Foodstuff, Cosmetics, Apparel, Cash and Carry, etc. AFTABIR.COM (Largest Internet portal in Iran, frequently described as the Iranian YAHOO/GOOGLE). Bigger Corner: e-commerce with POS involving Brick & Mortar startup

(Predated E-bay and Amazon Stores).

Startup, Business Setup/Creation of procedures. Purchasing, HR, Strategic planning and execution with board members

Founder/Owner

home IT solutions LTD - United States

April 2004 to November 2011

Sales of office and personal electronics, Management of deployment, monitoring, maintenance, development, upgrade and support of all IT systems including PC's, operating systems, databases, phones, software applications and peripherals.

Creation, application and over-watch of policies and procedures: HR, Marketing, Sales, Administration and Technical Support. First Online CRM (Joomla) PC Store in Cyprus (2004) showcasing more than 3000 products, sourced from both local and international wholesale suppliers. January 2002-December 2006

Member - Board Of Directors

# Mistras Technical Services LTD

# United States

Information Technology Business Consulting

Developing new products, markets. Purchasing. Strategy, Administration, Operations Management. Partner relations. Marketing and Events management. Procurement. IT Operations. Competitor/Competitive Analysis.

Market Research.

Administrator/Store Manager/IT Manager/Operations Manager/CTO IntenCity - United States

September 2001 to October 2007

IntenCity is the leading e-sports franchise in South Eastern Europe, with 14 brick and mortar locations opened since 1998.

Startup/Conceptualization,

Business Setup/Creation of procedures.

Purchase of computers and other office machines, office setup, hiring. Strategic planning and execution with board members. Day to Day Management, Administration and Support. Assistant Hotel Manager

Aqua Sol Hotels - United States

November 1998 to December 2001

Aqua Sol owns and operates several Hotels in Europe. Operational and Financial Administration of a central Luxury, 150 Multi-Suite beachfront Hotel. Education

Bachelor of Science in Computer Science, Cyber Security and Data Assurance Western Governors University - Utah

June 2020 to Present

Skills

• Relationship management (10+ years)

• Team management (10+ years)

• Organizational skills (10+ years)

• Operations management (10+ years)

• System administration (10+ years)

• Salesforce (2 years)

• Technical support (10+ years)

• Virtualization

• Business consulting (7 years)

• Scripting (2 years)

• Software deployment (10+ years)

• Marketing (9 years)

• Sales management (10+ years)

• Strategic planning (10+ years)

• IT support (10+ years)

• Computer networking (10+ years)

• Operating Systems (10+ years)

• Help Desk (10+ years)

• Disaster Recovery (10+ years)

• Information security (2 years)

• Customer service (10+ years)

• Software troubleshooting (10+ years)

• Communication skills (10+ years)

• Time management (10+ years)

• Management (10+ years)

• Network Engineering (7 years)

• Network Firewalls (7 years)

• Cloud Computing (2 years)

• Product management (10+ years)

• Entrepreneurship (10+ years)

• Business Administration (10+ years)

• Board Member (7 years)

• Help Desk Management (7 years)

• Hotel and Catering Management (10+ years)

• Management consulting (10+ years)

• Business management (10+ years)

• Startups (10+ years)

• Microsoft Office (10+ years)

• Microsoft Windows Server (10+ years)

• Microsoft Windows (10+ years)

• Linux (10+ years)

• Mac OS (10+ years)

• UNIX (10+ years)

• BSD (10+ years)

• Network management (10+ years)

• Network Security (10+ years)

• System administration (10+ years)

• TCP/IP (10+ years)

• LAN (10+ years)

• WAN (10+ years)

• CompTIA (10+ years)

• HACCP (10+ years)

• Food and Beverage Management (10+ years)

• Food safety (10+ years)

• Technical support (10+ years)

• Technical sales (10+ years)

• International Trading (7 years)

• Web design (7 years)

• Web services (7 years)

• SEO tools (7 years)

• SEM (7 years)

• Apache (10+ years)

• Microsoft SQL Server (10+ years)

• MySQL (10+ years)

• Ruby on Rails (Less than 1 year)

• Python (Less than 1 year)

• Ansible (Less than 1 year)

• Cloud architecture (Less than 1 year)

• SIEM (2 years)

• XDR (2 years)

• Firewalls (10+ years)

• Grafana (Less than 1 year)

• Snort (2 years)

• Squid (2 years)

• Suricata (Less than 1 year)

• Crystal Reports (10+ years)

• SAP (10+ years)

• CRM software (10+ years)

• Salesforce (2 years)

• ITIL (10+ years)

• Project management (10+ years)

• Procurement (10+ years)

• Mentoring (10+ years)

• Mental health counseling (Less than 1 year)

• Medical research (Less than 1 year)

• Operations management (10+ years)

• E-commerce (2 years)

• ERP systems (10+ years)

• Cybersecurity (2 years)

• Computer science (2 years)

• GIS (2 years)

• Operational risk management (7 years)

• Budgeting (7 years)

• Remote access software (10+ years)

• SSO (2 years)

• Open Source Intelligence (OSINT) (2 years)

• Social media management (10+ years)

• Customer relationship management (10+ years)

• Retail sales (10+ years)

• Network protocols (2 years)

• IT service management (10+ years)

• IT (10+ years)

• IT management (10+ years)

• Microsoft Exchange (2 years)

• HubSpot (10+ years)

• Intune (1 year)

• Azure (Less than 1 year)

• WordPress (2 years)

• DHCP (10+ years)

• VPN (10+ years)

• VMWare (10+ years)

• POS - Point of Sale (10+ years)

• Agile (Less than 1 year)

• Oracle (10+ years)

• Active Directory (10+ years)

• VoIP - SIP (10+ years)

• Crystal Reports (10+ years)

• UX (Less than 1 year)

• DNS (10+ years)

• Citrix (2 years)

• SAP (2 years)

Languages

• Greek - Fluent

• English - Fluent

• Portuguese - Expert

• Spanish - Intermediate

• Russian - Beginner

• Hungarian - Beginner

• French - Beginner

• Italian - Beginner

• German - Beginner

Links

https://www.linkedin.com/in/constantinechelios

Military Service

Branch: Marine Corps Reserve

Service Country: Greece

Rank: Sergeant

March 1992 to January 1994

Conscription (Mandatory)

Awards

BYO US Champion

January 2018

Competed nationally against 2000 colleagues and won 1st place. Bright Future Scholarship

June 2020

Bright Future Scholarship Issued by WGU · State of Massachusetts on June 2020 Awarded for Outstanding Academic Performance

Cybersecurity Skill Assessment

June 2020

Topics:

Design and Architecture;

Security Concepts;

Security Engineering;

Security Governance, Risk, and Compliance (GRC);

Security Operations (SecOps)

Certifications and Licenses

CompTIA Security+

July 2021 to Present

CompTIA Network+

July 2021 to Present

CompTIA A+

July 2021 to Present

ITIL v4 Axios

November 2021 to Present

CompTIA Project+

October 2022 to Present

Systems Security Certified Practitioner ( SSCP) (ISC) October 2022 to Present

Working towards completion

Certified Incident Handler (EC-Council) (ECIH)

October 2022 to Present

Working towards completion

Certified Cloud Security Professional (CCSP) (ISC) October 2022 to Present

Working towards completion

Certified Encryption Specialist (EC-Council) (ECES) October 2022 to Present

Working towards completion

Certified Internet Webmaster (CIW) (WSA)

October 2022 to Present

Working towards completion

IT Security Foundations: Core Concepts

June 2020 to Present

it-security-foundations-core-concepts-2

(LI)

HACCP (Food Safety) Auditor

June 1998 to Present

Awarded by the European Environment Agency on completion of corporate sponsored managerial certification course.

CompTIA IT Operations Specialist – CIOS

June 2021 to Present

CompTIA Secure Infrastructure Specialist – CSIS

July 2021 to Present

LiON

September 2011 to Present

The biggest advantage of becoming a Linkedin LION is that your visibility on Linkedin will grow, and more potential clients will get to see you.

As your network quickly grows, so does the reach of your posts and articles. Joining the Linkedin club open networkers means you’ll get more views, likes and comments on your posts, without having to pay for Linkedin ads.

Also, connecting with LIONs will allow you to use Linkedin search more effectively if you’re a recruiter or a business owner.

ITIL Certification

Driver's License

CEH

First Aid Certification

CISM

CCNA Security

SSCP

Certified Information Systems Auditor

CCIE

Motorcycle License

Groups

Order of the Sword & Shield National Honor Society June 2020 to Present

Omicron Sigma Sigma. Inducted members come from the top academic and professional organizations across the United States. With more than 80 active chapters, the Order of the Sword & Shield National Honor Society is the largest and most respected organization representing the Homeland Security, Intelligence, Emergency Management, Cyber and Information Security, and all Protective Security disciplines. We are the only honor society to represent the complete homeland security mission, and have been universally recognized as the leading voice in academic and professional recognition in our emerging sectors.

Publications

Cybersecurity Influencer

https://www.linkedin.com/in/constantinechelios

January 2019

Daily articles on IT, Cybersecurity, Science, STEM, Space, Cnc Machining, Engineering, History, Commerce, Industry and National Security.

Recognized and thanked by many industry and state administration leaders for my contribution. Helping and mentoring disabled or otherwise disadvantaged individuals who wish to enter in IT, Cybersecurity or any vertical that I have relevant and useful experience with. Additional Information

30 years global managerial experience in various verticals I can read 9 languages, I speak well 3

Self starter, **Self taught

Strategic, Critical and Analytical Thinking

Servant Leader, Fast, Unique and Valuable Insight

Entrepreneurial

Consulted Internationally in Hotel and Catering, Business Administration, Investor Relations, Trading, Marketing/Sales and IT

Excellent communication, project management and people skills Advanced knowledge in International Trading, Hotel and Catering, Retail, Business Administration, IT and Cybersecurity

All about R&D, operational efficiency that involves out of the box thinking which in turn results in industry leading innovation

Organizational Mastery

Fluent in Business Systems

Empathetic

Mentor

Creative/Artistic

Father

IT Business Systems Infrastructure;

Setup, Administration, and Support:

Current Certifications:

A+ (CompTIA)

Network+ (CompTIA)

Security+ (CompTIA)

IT Operations Specialist-CIOS (CompTIA)

Secure Infrastructure Specialist-CSIS (CompTIA)

ITIL v4 (AXELOS)

Project+ (CompTIA)

Currently also Studying for:

BScIA, Python, DevOPS, SQL, AWS

Systems Security Certified Practitioner(SSCP)(ISC) Certified Incident Handler(EC-Council ECIH)

Certified Cloud Security Professional(CCSP)(ISC)

Certified Encryption Specialist(EC-Council ECES)

Certified Internet Webmaster(CIW-WSA)

• Quantum Theory, Robotics/Engineering, Med/Biotech Key Business IT Support Skills:

All Level Technical Troubleshooting, Hardware/Software Configurations, Networking, Phone & Online Support, Client/Server Models, Preventive Maintenance, Offshore Team Collaboration, User Training/ Support, Customer Service, Complaint Handling

Managing Teams, Project Management

Tools:

SERVICENOW, SCCM, Intune, MS Endpoint Manager, MS Autopilot, MS Desktop Analytics, MS Windows Defender ATP, WSUS

Sage,SAP, Salesforce, Jira, Tableau, Google Suite, Adobe Suite 2023 (ALL), Canvas, Trello, Sys Admin:

Win/Linux Server/Client installation and configuration, Server roles, Storage, Active Directory and Group Policy, file, print, and web services, remote access, virtualization, application servers Anti-virus/Data Security:

UTM, HIDS, HIPS, Netgear, SonicWall, Netware, Cisco, Palo-Alto, Firewalla, Windows Defender, MS Endpoint Security, Bitdefender, ESET, Sophos, McAfee, Symantec, Trend Micro, Zone Alarm, ClamAV, IpCop, PfSense, Squid, IpTables, Snort, Suricata, Zone Alarm, Malwarebytes, Norton OS: ALL

Hardware:

Desktops, Laptops, Printers, Routers, Modems, Switches, Servers Networking:

DHCP, DNS, WIFI, LAN & VPN/Remote Connectivity/VOIP, TCP/IP, Cabling, Patch Panels, Modems, Routers, Switches, Proxies (H/S), Firewalls

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