Technical Support Customer Service

Kevin Perkins ***************@*****.***

Independent Adjuster

Adjuster License No: 2190103

Xactimate Cert. Level 2-972-***-****

Dallas, Texas

SUMMARY Professional with over 20 years in Customer Service working in a fast pace

Environment, Pre sales engineering, technical support, field engineer, operations, sales trainer, technical trainer, and customer training.

WORK EXPERIENCE Contract Adjuster Canton Texas Oct 2018 – Current

State Farm and AllState Experience

Investigate claims field and virtual, create Scope sheets, document

Findings with Photos and investigation summary, Explain policy

Language to policy holder, meet contractors and PA to discuss

Claims, respond to AOB’s and issue state required letters.

Telecom Network Engineering Contractor, East Texas Jan 2017 – Jan 2018

Telecommunications contractor and consultant for Sunrise Telecom,

Datamax, East Texas Copy, Spectrum, NEC channel partners Comdata solutions. Central office, voiceover IP, Cloud, installation and maintenance of 3CX, NEC, Cisco PBX systems, AWS management and database creations, Draytec routers

And switches,

Sales Engineering Manager, NEC Dallas Texas Jan 2011 – Jul 2016

Design single and multi-site voice communications solutions using best practice techniques in Convergence, IP telephony and Cloud offerings. Work with Channel Associates on joint calls, web seminars, and RFP and RFI responses. Assist customer organizations to solve technical hurdles and foster awareness of our products/ solutions in partnership with NEC Authorized Dealer Network members.

Sales Engineer, NEC Dallas Texas Jan 2008 – Dec 2011

Pre Sales engineering support, consisting of RFP and RFI support, technical consultant on sales conference calls. Performed over 175 technical pre sales presentations on a year basis, developed and designed sales engineering Channel Demo center, supported the North American Channel Sales team in technical support roles.

NTAC Engineer, NEC Dallas Texas Apr 2006 – Apr 2008

Technical support Engineer for inbound / outbound call center for engineering group. Provided post engineering support for the North American NEC channel partners including system programming, trouble shooting, lab set up, on site and engineering class design and training.

SR Field Engineer, Nexus IS, Portland Oregon Jan 2004 – Mar 2006

Lead Field support engineer for design, installation and adds moves / changes of Telecom and network equipment.

EDUCATION Northlake Community College, Dallas Texas

The Adjuster School, Dallas Texas

CERTIFICATION

Texas state cert All-lines Adjuster License No: 2190103

LIC in Alabama, Arkansas, Mississippi, Georgia, Florida

Louisiana, Oregon, Washington, Montana, Oklahoma,

State Farm External Claims resource broadcast

State Farm Estimatics Exam Completed

State Farm Fire Policy Exam Completed

State Farm Telephony Training Completed

All State Policy Cert, All State claims Cert.

California Fair Claims Training Current

Rope and Harness Cert.

Pilot Catastrophe college and All State Cert 2020

EA Renfroe Adjuster Boot Camp completed 2019

Xactimate level 2 Certified 2020

NFIP Training 2020

Project Management / Sales Engineering Cert

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