Customer Service High School
Resume:
Levittown, PA *****
*********@*****.***
EDUCATION AND TRAINING
High School Diploma
Pennsbury High School, Fairless Hills, PA
June 2018
SHANNEN THORNTON
SUMMARY
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated employee with desire to take on new challenges and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
SKILLS
Management Support
Cash Handling
Customer Service
Sales Expertise
Time Management
New Hire Training
Practice Management
Customer Engagement
Customer Interaction
Courteous and Professional
Shipment Processing
EXPERIENCE
ASSOCIATE
Italian Peoples Bakey Levittown, PA April 2017 - Current
Operated equipment such as scanners and scales correctly during checkout process.
Trained new associates on store operations, policies, and procedures.
Stocked shelves with merchandise and ensured product displays were neat and orderly.
Participated in weekly team meetings to discuss sales goals and strategies.
Handled incoming calls from customers regarding orders or other inquiries.
Maintained an up-to-date knowledge of store promotions, specials, events..
Built relationships with customers by providing friendly customer service.
Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Reported any discrepancies or errors in pricing or inventory levels to management.
BAKERY ASSOCIATE
Crumbl Cookies Bensalem, PA January 2022 - April 2022
Maintained a clean and sanitary work area throughout the day.
Followed recipes to ensure consistent quality of finished products.
Demonstrated knowledge of proper food handling techniques when preparing ingredients.
Served customers at the front counter by providing product information and taking orders.
Operated cash register accurately when processing customer payments.
Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
ONLINE PICKER
Walmart Levittown, PA March 2019 - February 2020
Labeled merchandise with proper identification codes and descriptions.
Confirmed items picked for orders by keying codes into system.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assisted with customer requests and answered questions to improve satisfaction.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
ACTIVITIES AND HONORS
outdoor activities
Volunteer work
music
Crime drama television
REFERENCES
References available upon request.
Contact this candidate