Andrea Naassan Reese

828-***-****

ad2jv7@r.postjobfree.com

Education and Skills:

I am an Easley High school graduate. I have ten years of world-class customer service experience. I THRIVE in a fast paced environment with a team atmosphere.

SERVSAFE CERTIFIED

ServSafe procedures/ standards are my absolute top priority, ensuring every team member is in full practice of all ServSafe protocol.

WORK HISTORY:

The Dollar Tree

January 2022 -Current

Store Manager

Managing a profitable operation with emphasis on recruiting, hiring, training and developing my associates in both operations and merchandising.

Performing all opening and closing procedures.

Implementing all operational and merchandising direction that is communicated from the Store Support Center.

While maintaining a high standard of merchandising, placement, store signage, & building effective display techniques to create an alluring atmosphere for customers.

Assisting in the realization of my store's maximum profit contribution!

Protecting all company assets.

Striving to excel myself, & my associates to that above and beyond/ next level customer service experience!

French Broad Chocolate Lounge

January 2021-January 2022

Manager on Duty.

As Manager on Duty I was responsible for leading the FOH team! I managed day-to-day store operations by maintaining FBC's standards and conditions of cleanliness, training, customer service, product knowledge, and education. Most importantly, I consistently encouraged safe work practices, acting according to the FBC Mission and Principles. While maintaining cleanliness standards consistently throughout the store, upholding the stores appearance, merchandise/retail goods, and equipment. Lastly this job requires very strong leaders with advanced leadership skills to supervise many many team members, & many many customers!

Hana Japanese Steakhouse

Downtown Asheville June 2021-

November 2021 General Manager.

My responsibilities ranged from food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports, Hiring, scheduling, training, inventory, truck

orders, meeting with various Vendors & Distributors, lastly overall day-to-day operations.

The Cliffs at Keowee Springs

October 2013-April 2019

Food and Beverage Supervisor.

I was responsible for the total operation of Two Restaurants, and One Cabana Bar. Also supporting my team and members various needs. Upskilling all new staff members to The Cliffs Standard & Core Values. Overall, ensuring the members & guests receive

our ABOVE & BEYOND experience that has set us apart.

Starbucks Coffee

2011-2013 As District Coffee Master. I was a "Front Liner" to new stores on their Grand

Opening days. Also training new staff members for new stores before they're opening. Managing a

relentlessly fast pace Bar & Drive-Thru while exceeding all my job metrics goals.

References:

Elias Naassan:

Manager at Starbucks,

10 Years

305-***-****

Evetta Metcalf:

Restaurant Owner/operator,

33 years

828-***-****

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