SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

CERTIFICATIONS

Chennai

ad2jt2@r.postjobfree.com

MANIVELU N +91-975*******

Data Analyst

Data-driven and results-oriented professional with 1.5 years of experience as a Customer Support Associate, eager to leverage strong problem-solving and communication skills to contribute as a Data Analyst. Seeking an opportunity to apply analytical abilities and enthusiasm for data analysis in a challenging and dynamic environment.

Redisolve Softwares PVT Ltd 2021 - 2023

Resolved customer issues in real-time by identifying and troubleshooting problems, ensuring high levels of customer satisfaction.

Collaborated with cross-functional teams to address complex customer queries, demonstrating effective communication skills.

Utilized data analysis techniques to identify trends and patterns in customer issues, contributing to process improvements. Google Playstore App Data

Analyzed Play Store app data using Python, Pandas, and data visualization tools.

Cleaned and processed dataset, performed exploratory data analysis, and identified key insights, including popular app categories and factors affecting the app ratings.

Conducted statistical analysis and provided actionable recommendations for app developers contributing to improved app performance and user satisfaction.

Successfully transitioned from a Customer Support Associate to a Data Analyst Intern, showcasing adaptability and commitment to professional growth.

Data Analyst

May 2023 – Oct 2023

Mechanical Engineering

2015 – 2019

Data Analysis: Proficient in analyzing data to extract valuable insights and support decision-making processes. Python: NumPy, Pandas, Matplotlib, seaborn, Stats model, Scikit-Learn.

SQL: Strong understanding of SQL with advanced writing skills for data retrieval and manipulation.

Data Modeling: Familiar with designing and implementing data models to meet business requirements.

Tableau: Data visualization, Dashboard creation, Data storytelling, Data exploration and analysis.

MS Excel: Data cleaning, data manipulating, Index/Match, Filters, VLOOKUP and HLOOKUP, Pivot Table, Charts, Conditional Formatting, S Linear Regression, M Linear Regression.

Communication: Good Written and Verbal Communication. Soft Skills: Problem Solving, Project Planning, Analytical Thinking, Managerial skills, Attention to detail.

Completed Python (Basic) Certfication in Hackerrank. Completed MYSql (Basic) Certfication in Hackerrank Customer Support Associate

Projects

Key Achievements

Great Lakes Institute of Management

Jeppiaar Engineering College

Travego Travelers

Utilized MySQL to analyze the dataset containing Travego Travelers information, including travel history and preferences. Conducted data extraction, transformation, and loading processes to ensure data accuracy. Performed SQL queries and data manipulation to extract valuable insights, such as popular travel destinations, customer preferences, and booking patterns. Presented findings to assist in strategic decision-making for the travel industry.

Car Claim Insurance

Leveraged Tableau to analyze the car insurance dataset, providing a comprehensive visual representation of critical insights. Created interactive dashboards and visualization to assess claim patterns, identify high-risk areas, and assess the impact of various factors on claim frequencies.

Communicated findings through user-friendly data stories facilitated informed decision-making for insurance risk management and policy adjustments

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