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Customer Service Physical Therapist

Location:
Swansboro, NC
Posted:
January 08, 2024

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Resume:

CATHY RITCHIE

Hubert, NC ***** 252-***-**** ad2jqd@r.postjobfree.com

SUMMARY

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. SKILLS

English

Communication

Customer Service

Medical Terminology

Patient Education

Sales and Marketing

Complex Problem-Solving

Empathetic nature

Heavy Caseloads

Patient Care

EXPERIENCE

07/2007 - 01/2008 Physical Therapist Assistant

Carolina Rehab Center of Burke

Provided physical therapy treatments to patients as directed by the Physical Therapist.

Assisted in developing individualized treatment plans for each patient based on their needs.

Educated patients and family members about proper exercise techniques, safety measures, and injury prevention strategies. Monitored patients during treatments to ensure proper form and technique while exercising.

Instructed patients on how to use assistive devices such as canes, crutches, walkers.

Performed administrative tasks such as scheduling appointments and updating medical records.

Maintained accurate documentation of patient progress including notes from sessions and outcomes achieved during treatment. Observed patients closely for any changes in symptoms or behavior that may require further evaluation or intervention by the Physical Therapist. Collaborated with interdisciplinary teams including physicians, nurses and social workers to coordinate care for each patient. Provided emotional support to help motivate a patient throughout his and her rehabilitation process.

Treated patients to relieve pain, develop or restore function and maintain maximum performance.

Maintained positive interaction with facilities and clients, enhancing client relations.

09/1998 - 10/2003 Waitress

Cottage Restaurant of Ebensburg Ebensburg, PA

Developed positive relationships with regular customers through friendly conversation.

Prepared salads, appetizers and garnishes to assist kitchen staff. Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Trained new employees to perform duties.

Took reservations and to-go orders to streamline process for both customer and restaurant.

Provided excellent customer service by addressing any complaints or concerns promptly.

10/2003 - 07/2007 Physical Therapist Assistant

Genesis Eldercare

Inpatient and out patient Treatment: Gait Training and the nding and issuing of proper Ambulation Devices, and ordering of proper AFO's and Splints if needed, Balance training, Exercise, Wheel Chair Mobility, Bed and Wheel Chair positioning, Modalites, such as Electrical Stimulation, Ultrasound, and Short wave diathermy

I have worked with Patients with Chronic Pain, Arthritis, CVA Cardiac Disease, Various Cancers, COPD, Renal disease, HIp and Knee Replacments, Balence Disorders, DeConditioning, and Cognitive Disorders.

12/1999 - 10/2003 Physical Therapist Assistant

Penn Care Physical Therapy Patton, PA

Implemented Treatment's: PRN outpatient services

Exercise, Ultrasound, Electrical Stimulation and Balance Disorders Rotator cuff Tears, Hip Replacements and Knee Repairs and knee and Ankle sprains and Strains.

Monitored patients during treatments to ensure proper form and technique while exercising.

EDUCATION AND TRAINING

01/1998 Associates of Science as a Physical Therapist Assistant Mount Aloysius College

GPA: 3.25

PERSONAL INFORMATION

Date of Birth: 01/05/1967

REFERENCES

References available upon request.



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