Owego, New York

607-***-**** ad2jnw@r.postjobfree.com

OBJECTIVE: Hardworking, caring and motivated individual seeks position utilizing skills, work history and

education.

SKILLS:

-_Cwew Se YY

Customer Service

Telemarketing and hone communication

Retail, General Merchandising

Cash Handling

Food Prep and kitchen sanitation

Hardworking, eager to learn new concepts

Computer including MS Office, Keyboarding, Email, Internet

WORK EXPERIENCE:

Alorica Calling Center, Endicott, New York

Customer Service Representative December 2020 to May 2021

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Performed all CSR duties for national propane and natural gas provider

> Answered calls, responded to customer inquiries at high volume call center

> Answered all inquiries in friendly, courteous and professional manner

>» Managed all customer accounts including setting up new customers

>» Worked to resolve issues via phone, email and live chat

>» Screened calls, avoided escalating issues, forwarded issues to high-ups when necessary

> Collected payments via credit card, maintained confidentiality

>» Processed loans and operated cash register when needed

> Booked appointments and conducted customer service surveys

> Performed all territory duties as natural gas rep for Alabama

» Delivered excellent customer service, including mailing greeting cards for added personal touch

S.T.1.C., Binghamton, New York

Home Health Aide June 2016 to July 2017

>» Worked as fulltime personal aide to disabled woman

> Performed light cleaning and meal preparation

> Accompanied to doctor's appointments, ran errands

> Assisted with general hygiene, bathing and bedtime prep

>» Responsible for general well-being and safety

>» Assisted with medication on occasion

> Operated Hoyer lift to ensure safe mobility from bed to chair

OTHER WORK EXPERIENCE:

Walgreens, Owego, New York

Retail Clerk May 2021 to August 2021

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Performed all retail clerk duties at busy pharmacy/market

Worked in pharmacy area, assisted with customer vaccine appointments

Waited on customers, operated cash register

Speedway LLC, Endicott, Vestal, Owego, New York

Customer Service April 2020 to December 202C

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Waited on customers at busy convenience/service station

Operated cash register and performed all credit card transactions

Safe-dropped all cash over $50, reconciled cash drawer each shift

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Sold lottery, alcohol and general merchandise; ID'd all customers

Took and filled customer food orders in fast, efficient and friendly manner

Kept all food prep areas stocked, neat and sanitized

Delivered excellent customer service, worked immediately to resolve any issues

Dandy Mini-Mart — Subway, Wilawana, Pennsylvania

Customer Service Representative October 2014 to May 2017

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Vive Se ew

Waited on customers, took and rang out orders

Operated cash register, performed all credit card and food stamp transactions

Kept food prep area clean and sanitized

Re-stocked all food areas, re-stocked all food and coffee container products

Cleaned, mopped, sanitized store at end of shift

Baked bread products, cleaned and sanitized ovens

Delivered excellent customer service

Worked with staff to ensure all company goals were met or exceeded

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