Joshua Jones

Customer service Tech in many fields

Taunton, MA 02780

ad2jn2@r.postjobfree.com

+1-617-***-****

Professional Summary: Customer service professional with over 7 years of experience along multiple platforms; sales, conflict control, presenting metrics, and creative collaboration. My specialty is Screen printing experience with over 5 years of experience. Proficient in learning new software, machinery, and expectations of company values.

Vishay industries:

Authorized to work in the US for any employer

Work Experience

Thick film tech

Vishay - Attleboro, MA

February 2021 to Present

Tending to many types of production machines such as punch press and feed systems, 4 slide machines, cut-off saws, and drill presses to produce various metals such as aluminum copper, steel, and restrictive materials. Proficient in reading blueprints and technical specifications given by my supervisor to follow which type of product will be produce

Car Sales Consultant

North End Motors - Stoughton, MA

March 2018 to April 2019

Using a wide range of automobile knowledge ranging from safety, durability, longevity, and specialties to assist customers in making their desired purchase. Communicating and collaborating with customers and discussing their needs. Preparing and presenting suitable automobile matches. Arranging test drives and follow-up meetings. Negotiation buys out and leasing and financing quotes. Lastly, keeping a positive rapport with customers to assist in future needs

Mobile Expert

T-Mobile - Dedham, MA

August 2015 to June 2017

working in multiple locations within Massachusetts I was developing and maintaining solid relationships with clients, vendors, and other stakeholders. Assisted in cash handling, switching carriers, billing consulting/resolutions, and upselling sale margins according to the store’s quotas. Maintained customers' privacy and security of accounts. I was using social media to increase sales revenue by demonstrating new products, bundle deals, and savings across multiple platforms including Facebook, Instagram, and Snapchat within companies’ guidelines and procedures. Well, verse knowledge in technical software of products, minor technical issues, and troubleshooting. Assistant Manager/Sales Associate

lids sports groups - Braintree, MA

July 2013 to August 2015

Recruiting and conducting interviews for qualified applicants. Training new staff according to companies’ policies and procedures. Providing and explaining to each staff member benefits packages and discount usage. Supervising day-to-day operations. Managing quarterly budgets and payroll. Maintaining statistical and financial records. Decision-making with customer queries and complaints. overseeing pricing and stock control. Motivating staff by effectively communicating metrics, sales margins, and employee appreciation.

Education

Bachelors

Skills

• Screen Printing

• Graphic Design

• Adobe InDesign

• Adobe Photoshop

• Technical Support

• Software Troubleshooting

• SQL (2 years)

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