Customer Service Store Manager

Professional Summary:

Strongly focused and reliable Supervisor with an exceptional record of employee team management and customer satisfaction for over five years. Excellent coordination with all involved divisions within the organization including, finance, logistics, management and staff. Possessing good knowledge of computers and related software used to maintain records of the staff, inventory (ordered, received and pending) and other documents. Skilled at multitasking, training employees, and leveraging organized processes to handle daily planning, scheduling and customer service requirements. Ready to tackle new challenges and build success as an inventory control supervisor.

Summary Of Qualification:

B.A.LL.B. (Hons.)

LL.M. In Intellectual Property Rights

Diploma in Human Resource Management

Diploma in Business Administration

Experience as Store Manager, Store Supervisor, Office Administration, HR Executive

WORK EXPERIENCE

Ballowal Furnishing Inc.

Designation: Store Manager (July 2023 to Present)

Job Duties:

●Accomplishes department objectives by managing staff; planning and evaluating department activities.

●Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

●Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvement.

Designation: Store Supervisor (January 2023 to June 2023)

Job duties:

●Assign sales workers to duties

●Resolve problems that arise, such as customer complaints and supply shortages

●Prepare reports on sales volumes, merchandising and personnel matters

●Supervise and coordinate the activities of Logistic workers and team member

Designation: Office Administrative. (June 2022 to December 2022)

Job Duties:

●Good knowledge of labor legislation (particularly employment contracts, employee leaves and insurance)

●Create and update records and databases with personnel, financial and other data

●Track stocks of office supplies and place orders when necessary

●Submit timely reports and prepare presentations/proposals as assigned

World Financial Group, Surrey (December 2022 to March 2023)

Designation: Office Administrative (Part-time)

Job Duties:

●Creating and updating spreadsheets of daily transactions

●Review and process reimbursements

●Keep records of invoices and tax payments

●Evaluating and optimizing financial controls and procedures

ESS Global Canada Immigrations, Surrey (May 2022 to Dec 2022)

Designation: Office Administrative. (Part-time)

Job duties:

●Use computer word processing, spreadsheet, and database software to prepare various forms, memos, and documents.

●Greet the clients, enquire about the purpose of their visit and direct them to the appropriate consultant. Also schedule client appointments, meetings, and conference calls with the consultant.

●Providing general filing and other administrative assistance as required.

●Proposing procedural and administrative system improvements.

CORE COMPETENCY

●Inventory management

●Leadership

●Supervising skills

●Time management

●Administrative expert.

●Proficient in the use of MS Office applications including Word and Access.

●Ability to work well independently while meeting designated goals.

●HRM knowledge and expertise in business administration

●HR strategy creation & execution

●Managing priorities in task

REFERENCES:

●Available on request

Contact this candidate