Quality Assurance Customer Service

KA

KOFFI ASSIEHUIE

Professional Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure an entry level position as a Software Quality Assurance Engineer. Ready to help team achieve company goals. Accomplishments

● Achieved Gold Cart Award as having great core values. Work History

DevMountain - Trained Software Quality Assurance Engineer LEES MARKETPLACE - Assistant Front End Manager

Herriman, UT

11/2022 - Current

Executed manual test cases which consisted of creating test plans, writing test cases, bugs and reporting performed work using JIRA.

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Collaborated with team members to perform an automation test project using selenium, through Vs Code and transmitting on GitHub. https://github.com/Hadroberts2512/groupTwoProject

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Performed basic automation tests within Vs Code with the use of Typescript, Selenium WebDriver and GitHub.

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● Reported and tracked bugs through JIRA.

Implemented different testing strategies such as smoke testing, unit testing, functional testing and regression testing for web applications.

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Using Typescript and selenium to write a code which can screenshot automated webpage and run through Vs Code.

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Trained team members in successful strategies to meet operational and sales targets.

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Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

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Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

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Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

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*********@*****.***

Herriman, UT 84096

linkedin.com/in/koffi-assiehuie

Education

Salt Lake Community College

Associate in Engineering Technology: In

Progress

Skills

● Manual Testing

● JIRA

● Typescript

● Selenium WebDriver

● Python

● Automation Testing

● Vs Code

● GitHub

● Writing Test cases/ Test Plans

● Quality Assurance

● Postman

● Leadership

● Teamwork

Certifications

CSQA - Certified Software Quality

Engineer.

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Lees Marketplace - Customer Service Specialist

Herriman, UT

01/2022 - 11/2022

Strategically scheduled team members to maintain optimal staffing at all times.

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Started as a grocery Clerk to getting promoted to a customer service Specialist position, through commitment, dedication and hard work.

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Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

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Complied with company policies and procedures by encouraging positive and effective work environment among all employees.

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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

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Applied basic sales strategy to engage customers and present solutions to suit individual needs.

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Collected customer feedback and made process changes to exceed customer satisfaction goals.

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Resolved customer complaints while prioritizing customer satisfaction and loyalty.

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Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

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Languages

French

Native or Bilingual

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