Data Entry Customer Service

EMPLOYMENT HISTORY

customer service/sales representative

A2B Flex Moving, Inc. (Man with a Truck Moving), Los Angeles, CA — Feb, 2023 - Present Research and identify potential customers in the market and establish contact to generate leads and sales opportunities.

Provide exceptional customer service and effectively address customer inquiries and concerns to ensure customer satisfaction and retention.

Maintain strong relationships with existing customers to ensure client satisfaction and encourage repeat business Collaborate with the marketing team to develop and implement strategies to attract and retain customers. freelance writer/transcription

self-employed — Nov, 2016 - Feb, 2023

Manage multiple projects simultaneously and meet strict deadlines Deliver high-quality written content that meets the client's specifications and deadlines. Adapt writing style and tone to target audience and client's brand image. patient care advocate

Express Scripts, St. Marys, GA — Sep, 2010 - Apr, 2014 Develop and maintain strong relationships with patients, ensuring their needs are met and concerns are addressed in a timely and satisfactory manner.

Develop and maintain a deep understanding of different health insurance plans and their coverage policies to effectively address patient inquiries and concerns. Provide personalized assistance and support to patients navigating complex healthcare systems and processes to ensure they receive the best possible care and outcomes. 39 Old Willimantic Rd., Columbia, CT, United States, 06237 • 270-***-**** • **************@*****.*** Shannon Prestridge

Experienced, friendly, and caring customer service professional with five years of experience in call centers and more than 15 years of experience in other customer service-oriented positions. Proficient in communications, conflict resolution, and data entry. EDUCATION

Bachelor's Degree, Communication

Old Dominion University, Norfolk, VA — Sep, 1998 - May, 2001 SKILLS

Sales Customer Service

MS Office Typing 60 wpm

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