Quality Assurance Software

Name: Yongde Chen

Role: Software Quality Assurance

Cell: 801-***-****

Email: **********@*****.***

Current Location: Lehi, UT

Objective:

As an IT software quality assurance specialist with 10+ years of experience, I’m seeking a challenging and rewarding opportunity within an organization that recognizes and utilizes my potential and analytical &technical skills. Summary:

10+ years of experience in Software Quality Assurance

Multifaceted experience in QA software testing, software development and user-acceptance testing.

Multifaceted experience in video streaming(OTT/OTA), banking, healthcare, Credit cards domains.

Expertise in Agile/Scrum/SAFe methodologies.

Expertise in Software testing & Methodologies.

Experience in Exploratory Testing/ User Acceptance Test/ System Integration Test/ End to End Test.

Experience in Mobile App (Android/iOS) Testing, Web Testing

Experience in Automation Test by Selenium/QTP.

Experience in defect management process and tools (Clear Quest, Quality Center, Rally, JIRA, Zephyr etc.)

Experience in different change management tools (CVS, VSS, Clear Case, Rally etc.)

Experience in process management tools (Microsoft Project, JIRA, Rally etc.)

Experience in Global onshore/offshore module & vender management

Excellent leadership/mentorship in test team and keeping team members spirited

Good communications skills, quick learner, self-motivated, flexible, detail oriented Work Experience

Senior Software Engineer at Dish/Sling TV (Jan 2018 - Aug 2023, American Fork, UT) Jul 2020 - Aug 2023, Work as the QA Anchor to manage Service Request and conduct backend testing support. Job Responsibilities:

Work as the QA Coordinator to track/manage Service Request and conduct backend testing support.

Conduct backend testing for Cloud DVR/Encoder/Dyna/Operation teams etc.

Manage QA lab devices inventory

Mange device farm (Roku/Android/Amazon) and generate weekly reports.

Testing support for all platform including (not limited to) Android, Fire Tv, Apple, Roku, Comcast, Samsung, LG, Xbox, Browser, Oculus, Portal, Vizio.

Production support for OTT/OTA troubleshooting.

Roku Dev/Testing Channels Maintenances

QA Coordination between Frontend UI team and UAT team. Jan 2018 - Jun 2020, Work as the Android test lead to lead our team (4 ppl) to conduct release level/Acceptance testing and regular production support on Sling TV OTT/OTA streaming based on Android platform. Job Responsibilities:

Designed project test plans, evaluated and assessed product documentation and schedules.

Provided assistance to Agile teams on testing Android applications using ADB platform.

Provided support to development teams on troubleshooting and resolving production issues.

Provide QA sign off on release level for Android platform, along with parallel testing on iOS/Roku platform

Integrated and implemented test plans, formulated enhancement solutions for testing procedures.

Generated and communicated weekly stats report to staff and management.

Tested API, devised SQL queries and handled defect tracking

Tested voice command including Alexa/Google assistant for basic functionalities

Tested both Cloud DVR and Local Stored DVR feature, across Android (Google/Amazon/Facebook) Platform

Participated in problem solving during triage calls, and reviewed QA projects.

Assisted automation team to develop automation scripts on release level

Managed all android products, including but not limited to Android TV/10 ft, Android mobile, Amazon Fire TV/10 ft, Amazon Fire mobile, Facebook Portal, Oculus etc.

Maintained our devices farm to provide long-running linear data.

Tested DAI across Android (Google/Amazon/Facebook) Platform UAT Test Lead, American Express

Sep 2013 - Nov 2015, Salt Lake City, UT (contracted by Infosys) Perform the lead role in User Acceptance Test solution for American Express Products (Bluebird/PrepaidRedCard), covering UAT/E2E/Exploratory/Regression test. Project team adopts Agile/Scrum methodology. Job Responsibilities:

Managed the UAT team (10 ppl) across multiple locations (UT/FL/NY/AZ)

Built and maintained excellent relationships with key project stakeholders

Worked closely with product owner/domain experts to validate the data processing rules, calculations and transformations

Estimated, prioritized, planed and coordinated testing activities

Analysis and Assessment Sprint Planning and Delivery

Created UAT Test Plan, Test Approach, Test Scripts, and Status Reports.

Used Selenium web driver to conduct automation test in Web applications.

Conducted Defect triage meeting and Defect management

Conducted UAT/Exploratory Test/E2E Test and provides UAT sign off

Conducted and maintained regression automation test suite based on Selenium/Java/TestNG

Conducted mobile testing on iOS/android/Perfecto/multiple web browsers

Reviewed requirements, specifications and technical design documents to provide timely and meaningful feedback Mainframe Test Lead, Aetna

Nov 2008 - Sep 2013, Hartford, CT (contracted by Infosys) Worked as the test lead in Software QA solution for Aetna Member domain area (EEM/AAS) on mainframe/web platform. Aetna member app processes incoming EDI/834 data into member records under HIX/Medicare/Medicaid/Commercial Plans and feeds downstream Claim and Billing system. It also manages/maintains membership records and fulfillment products, like ID cards and various letters. Project team adopts both waterfall and Agile/Scrum methodologies. Job Responsibilities:

Managed the QA team (10 ~ 15ppl) in global delivery module with China/India offshore resources

Estimated, prioritized, planed and coordinated testing activities

Created amendment/work order and managed client relationship

Participated in SDLC phases including Requirements Gathering/ Analysis, Testing, Deployment, Maintenance.

Created test strategy, test plan, test case, daily execution report, test result summary report

Prepared and reviewed QA deliverable and provides QA sign off.

Conducted and maintained regression automation suite based on QTP/VB script

Conducted QA production test/support and provide QA sign off for major release

Conducted defect triage meeting and ensured defects were properly communicated, escalated, assigned and resolved

Provided team members with necessary resources and training to continuously improve

Frequently and gracefully assessed and provided feedback on the level of QA service rendered by each team member

Supported UAT activities conducted by business user team Mainframe Software Engineer, HiSoft Technology

Jul 2005 – Oct 2008, Shanghai, CN

Worked as a Mainframe Developer in Online/Batch programs for banking system. Job Responsibilities:

Requirement Analysis, Design, Coding, Code Review, Unit Testing, Integration Testing, Defect Fix and QA support. Technology involves COBOL, DB2, JCL, IMS, VSAM, CICS, etc. Military Experience

Automated Logistical Specialist /92A, Army Reserve (Mar 2016 - Present, Salt Lake City, UT) Currently serve as an Army reserve soldier. The automated logistical specialist is primarily responsible for supervising and performing management or warehouse functions in order to maintain equipment records and parts. EDUCATION East China Normal University - Bachelor, Software Engineering, Shanghai CN Languages English

Chinese (Native)

Contact this candidate