Arlicia Campbell

ad2jjk@r.postjobfree.com

Professional Summary

● Customer Service, AR/AP, Physician Billing/Insurance Enrollment, SAP.

● Enrollment of retirees into major medical plans i.e. Cigna, UHC, BCBS, Aetna and Humana for AT&T.

● Responsibilities included budgeting, state/federal grant preparation/collaboration, AR/AP, payroll, federal grant policies/procedures, and creating partnerships for grant resolution process. ● Highly professional with many years of customer service experience and excelling in a fast paced environment while supervising and motivating staff to increase productivity, punctuality while implementing strong organizational and interpersonal relationship skills.

● A proven track record of driving improvements in the learning process, productivity and quality. ● Expertise in maintaining continuous alignment of program scope meeting strategic business objectives, making recommendations to modify and improve business outcomes. Skills

● Program & Project Management, Customer Interaction Client, SalesForce, CMS & Amisys

● Strong proficiency in Microsoft Word, Outlook & PowerPoint - Intermediate and AS400. ● Customer Relationship Management

Professional Experience

Remote Data Entry Specialist Nov. 2021 - WIPRO LTD, Tampa FL

* Reviewed documents and applications for accuracy

* Process an average of 12 Medicare health care plan applications per hour

* Verify that members have active Medicaid for specific plans

* Added work progress to Excel sheet to maintain work progress throughout the day

* Enter data into various forms to be submitted for approval

* Conduct phone calls to members to confirm information needed to process Medicare applications

Medicare Enrollment Professional Sept 2019-Jan 2020 SpectraForce Technologies Inc (BCBS)

● Responsibilities included data conversion/entry of Medicare information i.e. demographic updates

● Assignment of benefits, physician affiliations (changes/additions), RX benefit provisions, claims processing..

Shipping Clerk/Clerical

Debbies Staffing (Hanesbrands)-(Carolina Bookkeeping) March 2019-May 2019 ● Responsibilities included truck dispatch, billing and procurement of orders billed by vendors, ● Filing, tracking of information as regards filing/collection resolution for customer taxes and/or taxes for (state/federal) guidelines.

Customer Service

Randstad Staffing (Logan Systems) September 2017-February 2018 ● Responsibilities include high volume of data conversion (i.e. historical maps, court cases - criminal/civil, adoptions, birth/deaths and additional demographic information for various North Carolina/Virginia Couties

● Project completion per grant/governmental deadlines.

● Use of various support tools and processes within CASC software. Customer Service

Manpower (AmeriGas, Akzo Nobel, Clarion) September 2015-January 2017 ● Responsibilities included high volume incoming calls as regards service and installs. ● Scheduling of appointments deadlines.

● Managed incoming requests for technical support using various support tools and processes.

● Counter sales/in-person contact. Customer follows up via phone/email regarding collections. ● SAP, MS Word and Outlook usage.

Accounting Associate

● Responsibilities included overall freight/consignment billing for customers through SAP system for two plant operations in North Carolina/VA.

● Responsible for billing/reporting of approximately 1/4 million dollars per month. Event/ Program Manager

● Duties included program management for day seminars mandated by NC for the Law Association of North Carolina.

● Seminar registration, fee collection, scheduling and class preparation. Customer Service Representative

Aerotek Staffing (Newell-Rubbermaid) October 2016-December 2016

● Responsibilities include servicing the Calphalon cookware line with order processing, tracking and inquiries via email and phone inquiry.

● Sales and production tracking and integration through Salesforce and SAP. Customer Service Admin/Admin

Randstad Staffing (SupplyWorks, Inc., AON HEWITT NC) November 2014-April 2015

● Responsibilities include overseeing of day-to-day AR/AP, truck dispatch closures, RoadNet, Customer contact for orders/credits/deliveries.

● Management of sales works orders with SAP.

● Handling walk-in and online customers for ordering and order issue resolution. Enrollment Specialist-Call Center

● Enrollment of retirees into major medical plans i.e. Cigna, UHC, BCBS, Aetna and Humana for AT&T.

● Medicare enrollment along with specialized plans for enrollees, processing expenditure/travel/health claims

● Provided training and assistance on telecommunications systems. Customer Service Representative - Call Center

SPI Healthcare Cash Poster Greensboro, NC March 2012- December 2012 ● Responsibilities included physician billing/cash posting of payments of customer accounts according to state/federal guidelines.

● Interaction with customer calls as regards billing i.e. insurance related questions and patient accounting with billing issues with 3rd party insurance carriers.

● System based billing handled via IDX/EPIC portal (Cone Health) and escalation of customer concerns.

● Handled three major clients daily with a high-end incoming call volume. Education

● NC A&T State University (Business Mgt.)

Greensboro, NC Attended 08/1986-12/88

● Certificate/Grade 10/1997

Guilford Technical Community College (ACAD)Jamestown, NC