Ja'Saun L. Jones

Information Technology Specialist

ad2jj1@r.postjobfree.com

937-***-****

**** ****** **. ******, **, 45426

Education

SINCLAIR COMMUNITY COLLEGE

Dayton, OH

PC Repair Certification - 2022

IT Fundamentals Certification - 2020

Experienced in

MS Office Suites

Windows Operating Systems

Effective communication

Project Design and Implementation

Intermediate

C++ Programming

Intermediate HTML & CSS

Additional Skills

PC Repair

Data Security

Data Entry

Effective Interpersonal Communication

Skills

Career Objective

My career objective is to contribute to the overall success of an organization utilizing my skills, knowledge, and experience as an IT professional, working individually or in a team environment.

Experience

HelpDesk Technician

Equitas Health, Columbus, OH / April 2022 - Current

●Providing first-level contact and issue resolution for all users with hardware, software, and application problems.

●Resolving user-reported problems using available tools and following procedures and policies for the handling of support cases.

●Creating a positive customer support experience and building strong relationships through deep problem understanding, ensuring timely resolution or escalation.

● Documenting resolutions and updates in the support case notes.

●Supporting the roll-out of new applications.

●Installing and configuring computer hardware, software, systems, networks, printers, and scanners.

●Monitoring and maintaining computer systems and networks.

●Troubleshooting system and network problems, diagnosing and solving hardware or software faults.

● Providing technical support to users, either remotely or in person.

●Setting up new user accounts, managing security access, and ensuring data backup and recovery processes are in place.

IS Tech Support/PLEX Associate

Silfex, A Division of Lam Research, Eaton, OH / Oct 2020 - March 2023

●Using multiple software systems, we assist customers with issues that arise with their computers.

●Answer user inquiries regarding computer software or hardware operation to resolve problems.

●Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

●Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

●Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

●Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

●Develop training materials and procedures, or train users in the proper use of hardware or software.

●Prepare evaluations of software or hardware, and recommend improvements or upgrades.

●Diagnose/ Triage/ Resolve software and hardware problems.

●Track, prioritize and document requests using an IT support request system.

●Install and configure new computers and other IT equipment.

●Keep track of IT supplies and equipment (PCs, monitors, cables and adapters etc).

●Maintain and update digital log to track hardware and software usage.

●Develop and maintain a working knowledge of the Silfex Quality Management System and apply Quality and Operating Procedures as appropriate.

●Perform safety inspections and report any unsafe conditions to Silfex management.

●Execute special projects for management as assigned.

IT Lab Assistant

Sinclair Community College Library, Dayton, OH / Aug 2019 - May 2020

●Advise and assist students as needed.

●Maintain computer equipment used by faculty.

●Test, maintain, monitor and install computer programs, including coordinating the installation of these systems.

●Determine computer software and hardware needed to set up or alter a system.

Student Assistant

Department of English, The University of Akron, Akron, OH / Aug 2018 - Jul 2019

●Operate office machines, such as photocopiers and scanners, fax machines, voice mail systems, and personal computers.

●Answer telephones, direct calls, and take messages.

●Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

●Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

●Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

●Compile, copy, sort, and file records of office activities, business transactions, and other activities.

●Compute, record, and proofread data and other information, such as records or reports.

●Type, format, proofread, and edit correspondence and other documents, from notes or dictation.

●Review files, records, and other documents to obtain information to respond to requests.

●Deliver messages and run errands.

●Troubleshoot problems involving office equipment, such as computer hardware and software.

Clerical Assistant

The City of Trotwood, Dayton, OH / Jun 2016 - Aug 2017

●Answer telephones, direct calls, and take messages.

●Operate office equipment

●Manage calendars and arrange appointments.

●Deliver messages and run errands.

●Train other staff members to perform work activities, such as using computer applications.

●Prepare meeting agendas, attend meetings, and record and transcribe minutes.

References

MATTHEW FRAYLICK, PLEX L1 Team Lead, Silfex, A Division of Lam Research

937-***-**** - ad2jj1@r.postjobfree.com - Previous Supervisor/Team Lead

QUINN BROOKS, IT Operations Manager, Silfex, A Division of Lam Research

937-***-**** - ad2jj1@r.postjobfree.com - Previous Manage

BECKY RITTNER, HR Supervisor of Sinclair Library, Sinclair Community College

937-***-**** - ad2jj1@r.postjobfree.com - Previous Supervisor/Employer

.

Contact this candidate