Donald M. Pinkston IV

**** ***** ****, ****** ****, NC, 27514

Cell – 919-***-****

Email – ad2jet@r.postjobfree.com

Education:

Campbell University; 2017 – August, 2019

Information Technology and Information Security B.S.

CompTIA Network + Certificate – September 2023

UNC Charlotte; 2007 – 2010

Technical Proficiencies

Windows/Mac OS

Microsoft Office (Word, Excel, PowerPoint,Outlook)

Proficient in: Java, HTML, C++, and SQL

Professional Experience:

IT Service Desk:

Lowe's Home Improvement: October 2021 – Present

Answer the Help desk Line

Troubleshoot and document issues dealing with mobile devices

Troubleshoot WiFi connectivity issues

Troubleshoot Mobile printer issues

Troubleshooting basic desktop problems dealing with passwords

Helping reset passwords for accounts

Network Technician:

Volt - Apple Data Center: March 2021 – October 2021

Run Fiber Optic and Copper lines

Help install servers

Decommission servers that are no longer in use

Remove Fiber Optic and Copper lines

IT Help Desk:

CRG - Lowe’s Home Improvement: March 2020 – March 2021

Answer the Help desk Line

Troubleshoot and document issues dealing with mobile devices

Troubleshoot WiFi connectivity issues

Troubleshoot Mobile printer issues

Troubleshooting basic desktop problems dealing with passwords

Helping reset passwords for accounts

Customer Service Agent:

Teleperformance: October2019 – March 2020

Troubleshoot and document issues.

Help customers with site issues.

Complaint resolution

Contact this candidate