LEE ELOVITCH ad2je1@r.postjobfree.com

917-***-**** www.linkedin.com/in/leeelovitch Forest Hills, NY 11375

SUMMARY

Information Technology professional with experience as - a team leader, project manager. Managed system development and implementation projects. Lead IT teams in special projects and crisis situations. Strong analytical skills used to determine the cause(s) for and fix(es) to mission critical outages - related to hardware, software and connectivity to determine the root cause. Collaborated with the user community to effectively meet their current and future requirements.

TECHNOLOGY SUMMARY

Windows, Mac OS X, Microsoft O365, Google Docs, Antivirus (McAfee/Symantec), Obor Digital Zeus Asset Management software, Android and IOS devices

PROFESSIONAL EXPERIENCE

Freelance Work Sept. 10/22 – Present

Installing/upgrading Windows PCs, MacBooks, Chromebooks, printers and mobile devices

Troubleshooting client issues

Weill Cornell Medical College, New York, NY

Desktop Support July 2022 – Sept. 2022

Software and Hardware support for Windows 10 and 11 computers MacBooks and Android and IOS devices

Imaged Windows 10 and 11 laptops

Support for Microsoft 365

Support for Microsoft Internet Explorer, Microsoft Edge and Chrome browsers

General desktop and laptop maintenance and support for clients

Ticketing and asset management using ServiceNow

Scavolini Store, Bergen County, NJ

Desktop Support (Independent Contractor) April 2016-July 2022

Installed multimedia displays

Support for Microsoft 365

Setup wireless network

Support for Microsoft Windows 10 and 11, Mac OS, ChromeOS, Android and IOS devices

Setup proprietary Microsoft SQL database backup system for monthly backup

General desktop and laptop maintenance

Installed and maintain McAfee LiveSafe and OS security patches

ABC TELEVISION NETWORK, New York, NY

Senior Systems Specialist Jan. 2002 – March 2016

IT support for ABC News division and Broadcast Engineering and Operations group.

Support of Operating Systems including Windows 10, Server 2012, Linux (Red Hat) and Apple OS X.

Distributed software and operating system patches and upgrades to 200 Microsoft Windows and Apple OS X via Symantec Altiris

Lead team during special broadcast events as well as high pressure mission critical emergencies for ABC News.

Monitored server and network issues, responded to resolve issues including escalation to third party vendors.

Project manager to implement Obor Digital Zeus Asset Management software and migrate the various hardware/software assets and ticketing applications to Obor Digital Zeus Asset Management software

Implemented ITIL best practices for the group’s software and hardware change management process

Used SAP for purchasing computer hardware and software including purchasing and maintaining software licenses and hardware assets and Accounts Payable for the ABC Television Broadcast Engineering division

Systems Specialist Dec. 1996 – Jan. 2002

Assisted implementation and troubleshooting of applications such as Word, Excel, Avid, iNews for the ABC News division

Desktop support for various issues with software such as but not limited to; Microsoft OS and Office product, Apple OS, basic networking issues, Avid iNews, VPN software, setup of remote workspaces

Traveled to domestic and international News Bureaus to update client’s systems

Used Microsoft BackOffice and Microsoft SMS 2.0 to manage, inventory, and install security patches for 2,000 enterprise computers and Windows Servers

Created distribution packages for internal and third-party applications using InstallShield for ABC TV and ABC News

HENRY DONEGER ASSOCIATES, New York, NY

Information Systems Manager Nov. 1989 – Dec. 1996

Implemented and maintained Novell NetWare 3.5

Responsible for upgrading client community to Microsoft Windows 95

Accounts Payments and Accounts Receivable

EDUCATION

Kingsborough Community College, Brooklyn, NY

A.A.S. of Business Administration and Computer Science

PROFESSIONAL DEVELOPMENT

Microsoft Windows 2012 Active Directory

Windows Enterprise Desktop Support

ITIL Foundations

Symantec Altiris patch management software

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