Customer Service Administrative Assistant

Professional Summary

Skills

Work History

ANNE DEVITO

Budd Lake, NJ 07828 973-***-**** ad2jdi@r.postjobfree.com Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks. Business Administration

Records Management Systems

Process Optimization

Notary Public Morris County NJ

Sep 2015 - Jun 2023

Hackettstown, NJ

Administrative Assistant

Care Environmental Corp

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Scheduled office meetings and client appointments for staff teams. Created and maintained databases to track and record customer data. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Sep 2021 - Dec 2022

Landing, NJ

Clerical Worker

Prudent Publishing

Provided Proof Reading of Holiday cards seasonal position during the holiday of 2021 and 2022 duties included proofs, typeset and customer information for personalized Holiday cards for corporation's as well as individuals

Delivered clerical support by handling range of routine and special requirements. Executed record filing system to improve document organization and management. Oct 2012 - Sep 2015

Flanders, NJ

Clerical Specialist

Toys"R"Us Warehouse

Managed daily data entry and kept clerical information accurate and up-to-date. Maintained and updated office records, both digital and physical. Collaborated with various departments to complete assigned tasks. Apr 1997 - Oct 2012

Flanders, NJ

Stay at Home Mom

Danielle And Dominique

Education

Certifications

Maintained regular contact with clients by calling and visiting clients' homes. Mediated between family members to facilitate conflict resolution and build healthy family relationships. Responded to crises and emergency situations to provide immediate assistance to persons in need. Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.

Jan 1991 - Oct 1997

Flanders, NJ

Customer Service Representative

Farrington Bank

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Processed secured applications for customer credit cards Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants. Sep 1983 - Sep 1990

Parsippany, NJ

Medical Claims Processor

Prudential Healthcare

Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.

Verified patient insurance coverage and benefits for medical claims. Managed large volume of medical claims on daily basis. Researched and resolved complex medical claims issues to support timely processing. Paid or denied medical claims based upon established claims processing criteria. Evaluated medical claims for accuracy and completeness and researched missing data. Monitored and updated claims status in claims processing system. Identified and resolved discrepancies between patient information and claims data. Jun 1983

Whippany, NJ

High School Diploma

Whippany Park High School

Notary Public Morris County NJ

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