Technical Support Specialist

DP

D E B S P A U L

T E C H N I C A L S U P P O R T C O M P U T E R T E C H N I C I A N

S U M M A R Y

Results-oriented professional with over 1+ years of hands-on experience excelling in technical support and resolution of end-user issues. Proven expertise in proficiently installing, configuring, and maintaining software, hardware, and networks. Dedicated to enhancing system efficiency and sustainability. Eager to apply a diverse technical background encompassing Information Technology, Educational Technology, Software & Application Support, Technical Support, and Customer Service to contribute as a technical support specialist. W O R K E X P E R I E N C E

TECHNICAL SUPPORT SPECIALIST

International College of Health Sciences (Boynton Beach, FL) October 18, 2022 - Present

- Manage Canvas Learning Management System.

- Upload course content to Canvas LMS.

- Provide comprehensive software and hardware support to students, staff, and faculty members.

- Address faculty and students' concerns promptly and effectively through the Zendesk ticketing system.

- Liaison between Campus and Canvas, Milner, Elsevier, TimeTrade, Typhon, Campus Cafe and other school resources.

- Provide technical support to students and staff.

- Assist new faculty and staff members with laptop configuration, providing valuable technical support.

CUSTOMER ASSOCIATE

Super Target (Lake Worth, FL)

September 24, 2021 - October 14, 2022

Deliver an exceptional guest experience, providing a fresh and full shopping experience during all hours of operations, prioritizing the guest’s needs over tasks. Execute food and beverage processes, including food deliveries, replenishment, pulls, stocking, zoning, stock routines, data accuracy, culling, rotation, QMOS, and backstock. Provide service and a shopping experience that meets the needs of the guest.

DELIVERY DRIVER

Amazon DSP (Deerfield, FL)

February 21, 2021 - August 21, 2021

Load and drive an Amazon-branded vehicle. Deliver 200 or more packages ranging from envelopes to boxes up to 50 lbs.

STOCK CLERK

Publix (Boynton Beach, FL)

March 2018 - August 2021

Assist customers based on currently available products, promotional and policy information. Clean shelves and restock with new inventory when products are running low. Facilitate inventory and stock management to replenish inventories and minimize excess. Move merchandise to departments using removed expired or 561-***-****

*********@*****.***

West Palm Beach, FL 33411

Western Governors University

Salt Lake City, Utah

October 2023 - Current

Boynton Beach, Florida

October 2021 – August 2023

High School- Diploma

Santaluces Community High

Lantana, Florida

August 2014 – May 2018

Canvas System Administration

Client liaison

Computer Support & Maintenance

Troubleshooting

Customer Support

Network Essentials

Higher Education Software

Scheduling

Filing

Office 365 Applications

Technical Support

damaged merchandise.

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