951-***-****

ad2j91@r.postjobfree.com

PO Box *****

Corona, CA 92877

Demetria Johnson

Objective

To obtain a position where my experience can be utilized to its fullest potential and growth potential is based upon merit. It is my endeavor to offer my knowledge to a rewarding and stable career opportunity.

Experience

06/2017 – Present DRB Systems Fontana, CA

After Market Services Technician

Handle inbound/outbound calls for orders and RMAs

Configuring and testing hardware

Order and expedite parts

Corporate liaison with aftermarket solutions

Answer external customer calls expediently and resolve issues within a reasonable time frame

Assist service technicians on receipt and maintenance of loaner/swap aftermarket proecess

08/2015 – 05/2017 Exemplis Cypress, CA

Account Manager

Provide aid on quality and warranty issues

Handle questions regarding pricing, terms and conditions

Order and expedite parts

Communicate any immediate changes with the Shipping/Logistics department efficiently

Answer external customer calls expediently and resolve issues within a reasonable time frame

Maintain installed-base data

01/2014 – 12/2014 Great Call Emergency Center Carlsbad, CA

Urgent Response Dispatcher III

Receive emergency and non-emergency calls from subscribers

Monitor, track, and report system outages

Remain Emergency Medical/Police Dispatcher certified during tenure

Maintain composure in a stressful environment

Ensure compliance with HIPAA regulations and requirements

09/2009 – 01/2011 Toshiba America Medical Systems Tustin, CA

Customer Service Dispatcher

Dispatch appropriate medical engineers for all emergency situations

Opening and closing of case orders

Order and expedite parts

Maintain installed-base data

Answer external customer calls expediently and resolve issue

Communicate with customers via Live Chat, phone and email

09/2007 – 12/2008 Platt College Ontario, CA

Admission Advisor

Responds to calls from prospects and applicants requesting information about registration for On-Campus/Distance Education courses in a positive and informative manner, providing guidance on how to best meet their career objectives.

Effectively address concerns to ensure that all prospects are aware of their career opportunities

Carefully assess all prospective students to guarantee that they have the student potential, traits, characteristics, and financial wherewithal to stay-the-course and remain enrolled until graduation

Enroll applicants; enter comprehensive data into the database regarding each prospect, applicant and established student.

08/2002 – 08/2007 Cathedral of Praise Rialto, CA

Administrative Assistant

Coordinate travel arrangements

Interface with Business and Finance on billing inquiries and or adjustments

Maintain schedule of appointments

Keep updated version of the policies and procedures

04/1999 – 2002 Allstate Insurance Co. (Call Center) Diamond Bar, CA

Sr. Customer Service Representative Lead

Provide training and refresher courses

Monitor inbound/outbound calls

Maintain Allstate agent database containing more than 15,000 agents

Knowledge in opening and closing claims

Assist Policy Holders

08/1993 – 1999 Southern CA Gas Company (Call Center) San Dimas, CA

Sr. Customer Service Representative

Communicate billing information to customers effectively and efficiently

Report all necessary changes in order to assist with maintaining the integrity of the system

Knowledgeable in collections, credit extensions, and information systems

Dispatch appropriate field representative for all emergency situations

Open/close credit accounts

Establish credit for new customers

Education

2017 – Present Mt. San Jacinto College Menifee, CA

2001-2003 Devry University Pomona, CA

Major – Business Administration

Other Pertinent Skills

Strong minded with excellent work habits and ethics. Work well with others in or out of groups. My exceptional typing skills are at a minimum of 10900 ks/hr – 60 wpm. Can work effectively with Windows 95/NT/2000 operating system, Lotus notes, AS400, Oracle, Clarify, One Touch, Peachtree, and Microsoft Office Package. Successfully completed the Priority Dispatch EMD and EPD Certification coursework.

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