Jackie Nguyen

Fountain Valley, CA ***** • Phone: 714-***-**** • Email: ad2j8n@r.postjobfree.com

Objective

Detail-oriented and results-driven Mortgage Specialist with a distinguished career of 23 years in directing and maximizing efficiencies in all areas of the mortgage banking industry, including high-level processing and underwriting, to ensure the utmost satisfaction of borrowers and the overall success of the functions. Adept in establishing solid business relationships to ensure continuity in operations and optimal learning and support. Decisive leadership is underscored by fiscal acuity, an appreciation for the power of teams to excel, and a genuine commitment to transparent communications and collaboration with operation teams, Loan Officers, Escrow Officers and Real Estate Agents.

Senior Loan Processor / Jr. Underwriter April 2021 – December 2022

Land Home Financial Services

Managed loan pipeline of FHA, VA and Conventional for refinance and purchase loans from submitting to funding.

Performed loan application package analysis for completeness and accuracy, including but not limited to credit, income, assets and disclosures.

Facilitated identifying potential issues and developed innovative solutions to improve and enhance loan approval.

Executed entire loan risk analysis from initial loan decision, condition sign-off, and clear-to-close notification.

Implemented and initiated calculating and analyzing income, assets and liabilities.

Initiated introduction calls and collaborated with third parties to gather necessary documents, handle subordination and UCC filing liens, review necessary conditions with borrowers, send out necessary disclosure, and schedule signing with borrowers.

Provided exceptional customer service and communication with borrowers, Escrow & Title, Loan Officer, and Real Estate Agents, as well as other appropriate departments during closing to ensure all required loan conditions are met.

Worked quickly and efficiently with Real Estate Agents, Loan Officers, Escrow Officers, and Title to process loan applications to ensure timely loans

Processed a high volume of loans with a high accuracy rate, resulting in reduced processing time and increased customer satisfaction.

Senior Loan Processor / Jr. Underwriter March 2020 – April 2021

Loan Lock

See Land Home Financial Services (same duties)

Senior Loan Processor / Jr. Underwriter September 2014 – March 2019

Sterling Financial, Inc.

See Land Home Financial Services (same duties)

Senior Loan Processor/Jr. Underwriter 2006 – 2014

America’s Lending, Inc.

See Land Home Financial Services (same duties)

Office Manager 2000 – 2006

MortgageClose.Com, Inc.

Developed short and long-term strategic objectives for mortgage loan files.

Implemented workflow efficiencies related to support interaction to provide superior service and enhance staff capabilities.

Monitored status of loan packages in the pipeline and interfaced with operational staff to facilitate a smooth working relationship with the sales team.

Responsible for handling brokers/branch questions and concerns, along with consulting all parties to determine the loan program that best fit their clients’ needs.

Acted as a back-up to all departments: processing, underwriting, funding, quality control team, and lock desk.

Crossed-Trained staff members in all departments.

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