Renee Smith

602-***-**** Mission, TX ***** ad2j5t@r.postjobfree.com

WORK EXPERIENCE

Kohls

**/****-**/****& 10/2023-12/2023

Seasonal cashier

Operate cash register to checkout purchaser transactions.

Offer credit, maintain clean work station, hard tag incoming products for distribution to sales floor.

Stripes

01/2023-03/2023

Cashier

Operate register to check out customers, set pumps for gas purchases, stock and front face products,

Gitcorp Inc - Surprise, Az

2017- 2021

Customer sales/service representative

Responsible for providing outstanding customer service and contributing to the growth of an individually owned Allstate agency which had a book of business of 250 clients.

● Interviewed potential and current customers for recommended products and services.

● Counseled prospective clients on the merits of property and casualty insurance policies.

● Utilized office software to process payments and endorsements to insurance policies.

● Collected policy premiums and documented policy records

● Resolved outstanding billing and customer service issues daily.

● Made daily bank deposits.

SuperValu - Phoenix, Az

2015- 2017

Customer service representative

Responsible for maintaining good customer relations with internal customers.

● Answer phones in a call center environment averaging 25-50 daily conversations regarding payroll and health insurance concerns for company employees.

● Listen attentively to employees complaints while assessing the employees’ needs to resolve conflicts with internal payroll and health insurance issues.

● Annually counseled employees about their health benefits choices and processed requested changes.

● Utilized company software to document personnel files with pertinent data. Bank of America - Phoenix, Az 2012-

2017

Sales Associate

Responsible for providing customers with financial options to service their personal financial goals.

● Proactively listen to customers’ financial concerns.

● Explained financial options that would help customers meet their personal goals to eliminate debt.

● Processed credit card payments

● Processed balance transfers and cash loans from lines of credit

● Transferred calls to appropriate departments as needed

● Utilized company software to understand the customers’ financial position and provide practical resolutions to customers’ problems

● Answered calls in a call center environment for approximately 40-50 calls daily. Home Depot - Warner Robins, Ga

2010-2012

Frontend Supervisor

Responsible for managing 17-20 cashiers and associates for a large retailer.

● Supervised 17-20 cashiers and lot associates.

● Responsible for ensuring team members fulfilled customer service expectations.

● Completed daily tasking assignments and monthly training.

● Monitor cashiers, lot associates, and head cashiers performance

● Conducted annual performance appraisals.

● Assisted with the interview process of potential new hires.

● Recognized team members for meeting and exceeding metrics.

● Hold accountable associates not meeting expectations

● Provided constructive feedback as needed.

● Developed performance improvement plans as needed. Home Depot - Warner Robins, Ga

2005-2010

Cashier/Head Cashier/Sales Associate

Responsible for providing excellent customer service while checking out customers and meeting customers’ sales needs.

● Opened and closed all registers at beginning and end of business day.

● Responsible for maintaining and distributing change to cashiers.

● Conducted safety walks of the front end and lot to ensure a safe shopping environment.

● Completed daily reports for accountability of errors by cashiers.

● Trained cashiers on their daily duties.

● Monitored cashiers for quality of customer care.

● Ensured cashiers received designated lunches and breaks.

● Faced product, updated bin labels, and ensured end cap displays were set according to plan.

● Responsible for ensuring cashiers and lot associates completed monthly training.

● Resolved customer complaints

● Qualified customers and recommended appropriate products for multiple departments. GEICO - Macon Ga

1999-2005

Telephone Claims Adjuster

Responsible for investigating and processing automobile insurance claims

● Investigated claims against insurance policies for personal, casualty property loss and damages.

● Conducted recorded interviews and maintained correspondence with claimants and witnesses.

● Consulted police reports and hospital records.

● Prepared report of findings and negotiated settlement with claimants.

● Notified customers of liability decisions regarding claims.

● Issued payments for damages to claimants and medical sources.

● Prepared contentions for arbitration hearings.

● Utilized software programs for managing claims cases.

● Monitored calls for training and quality assurance purposes. GEICO - Macon, Ga 1995-1999

Service/Sales Agent

Responsible for the service and sales of Auto insurance policies for an average of 100 calls weekly.

● Interviewed potential and current customers to qualify for recommended products and services.

● Counseled prospective clients and explained features and benefits of policies.

● Calculated and quoted premium rates for recommended policies using computer software and manual rating guidelines.

● Collected policy premiums and documented records of payment.

● Resolved outstanding billing and customer service issues for an average of 80-100 policyholders weekly.

Military Experience

1984-1989

● Served in the United States Air Force in the aircraft maintenance field.

● Supervised personnel in a small engine support facility.

● Trained personnel on the maintenance of accessory support equipment.

● Inspected and repaired jet engines for scheduled and unscheduled maintenance.

● Maintained records for support equipment and scheduled daily work assignments for the maintenance crew.

Professional Skills

● Basic life support certified April 2022

● CPT certified

● Venipuncture, capillary puncture

EDUCATION

Macon State College - Macon, Ga

Jet Engine Maintenance School - Chanute AFB, Il

32 degree hours at a 3.8 GPA while attending Macon State College towards a business degree Language competencies

English native language

Spanish: intermediate (speaking, reading, writing)

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