KђћћђёѦ M Nќљѡђ

**** ******* ****** #**, *** Vegas, NV 89119 ■ H: 702-***-**** ■ ad2j57@r.postjobfree.com I am Reliable, Courteous, Trustworthy and always for the customer and what they need, I know how to deescalate a situation. I am a problem solver I can help any customer and I am very understanding. I go over and beyond for customers no maĴer the circumstance. Great Communication Empathy

Multi- Task Active Listening

Adaptability Time Managment

Housekeeper, 04/2019 to Current

The Venetian Resort and Casino – Las Vegas, NV

Checked vacant rooms regularly to verify cleanliness and freshness by clearing away trash and other disposable material, consistently maintaining the highest levels of housekeeping standards.

Promoted positive guest relations through prompt, courteous, and efficient service while maintaining an upscale atmosphere meeting specifications and establishing standards. Inventoried rooms to identify supply needs and advised the management of damages or theft by former occupants.

Improved inventory management by creating a checklist for the stocking of housekeeping carts.

Remake the beds with clean linens, dust restock supplies, and towels, clean the restroom and vaccum

CSR, 08/2014 to 04/2019

C3/Customer Contact Channels – Las Vegas, NV

I took Medicare calls for a 3rd party company beĴer known as Humana Insurance. I was trained and multiple skills to insure I was a one stop shop for the customers, so they would not have to be transferred through the system multiple times. I made sure the account was verified and notated correctly and also insured the customer was taken care of properly before ending the call. I took calls for the skills listed bellow,

Professional Summary

Skills

Experience

*Billing/Enrollment

*Claims

*Eligibility

*Benefits

Prescription Drug Coverage

*Demographics/PCP Changes

*IPA

High School Diploma: Jun 2013

Mojave High School - North Las Vegas, NV

Education