Customer Service Representative

TR

TARA RATNEY

**********@***.*** 513-***-**** Cleveland, OH 44120

Various experience documentation and data maintenance. Where installation and troubleshooting were involved. Worked with tester and system analyst, as well been part of planning of new processes. Film Processing and Analysis

Equipment Inspection

File and Record Management

Equipment Maintenance

Quality Assurance

Equipment Operation and Calibration

AT&T Cleveland, OH

Co Tech

01/2000 - 04/2022

Trained new staff members on proper use of imaging equipment and related software applications.

Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.

Tested connections to verify power supplies and communication link functionality.

Repaired damaged lines or cables due to weather-related incidents or vandalism.

Created detailed documentation of all work performed on each customer's system.

Performed testing of new products before releasing them into production environments.

Troubleshot customer network issues related to telephony equipment. Diagnosed complex hardware and software problems related to telephone systems.

Installed, configured, and maintained customer telephone systems. Updated software and firmware on various types of phone systems. Convergys Cincinnati, Ohio

Computer Operator

01/1987 - 01/2000

Assessed and corrected jams in equipment.

Assisted in the setup of production lines according to customer specifications.

Documented daily production results accurately and completely. Set up and operated production machinery according to specific standards and protocols of company.

Maintained cleanliness of work area and equipment in accordance with safety regulations.

Delivered products to customer locations on time.

Western & Southern Life Cincinntai, OH

File Clerk

11/1981 - 01/1987

Classified information into chronological, alphabetical, or numerical order. Reviewed files to check for complete and accurate information. Retrieved requested files from archives or other offsite locations. Summary

Skills

Experience

Cincinnat State Cincinnati, OH

Associate of Applied Science in Business Data Management 09/1981

Education and Training

Contact this candidate