Sennam Tsivor 347-***-**** ad2j3z@r.postjobfree.com

https://www.linkedin.com/in/sennamtsivor/

Accomplished Healthcare Professional with a proven track record of elevating customer satisfaction in high-demand environments. Expertise in data research, collection and analysis, identifying and rectifying discrepancies, and maintaining data accuracy and integrity for 500+ accounts. Adept at database management, collaboration and adept use of customer support tools.

SKILLS

Data Collection: CARES, Cerner, EPIC, NYSECR

Data Research

Microsoft Office & Google Suite

Teamwork & Collaboration

Database Management

Time Management

Customer Service Satisfaction

Adaptability

Administrative Support

EDUCATION

Master of Public Health New England Institute of Technology – East Greenwich, RI

Bachelor of Arts, Biological Sciences University at Buffalo – Buffalo, New York

PROFESSIONAL EXPERIENCE

New York Presbyterian Hospital, New York, NY – Clinical Laboratory Clerk 02/2021 – 11/2023

Coordinated a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments and cutdown paperwork by 75%.

Communicated lab results to over 30+ physicians and other authorized medical personnel while maintaining HIPAA regulations.

Increased accuracy by 80% in processing laboratory specimens received into the LIS system.

Implemented customer service procedures, policies, and standards, enhancing overall service quality.

Buffalo Medical Group, Buffalo, NY – Medical Assistant 05/2019 – 12/2019

Prepared clinical examination rooms for over 100 patients with various acute/chronic diseases.

Scheduled over 100 minor surgeries and medical procedures.

Successfully managed complex customer complaints, contributing to a 10% reduction in problem resolution time.

Urban Family Practice, Buffalo, NY – Medical Assistant Intern 08/2016 – 08/2017

Monitored vital signs of patients by measuring blood pressure, height, and weight.

Ensured patient safety by upholding sanitation and hygiene practices resulting in a 25% decrease in communicable diseases.

RESEARCH EXPERIENCE

New England Public Health Training Center & Rhode Island Department of Health, Providence, RI – 2023

Public Health Scholar

Topic: Promoting Workforce Opportunities to Adults in Rhode Island Communities on Lead and Asbestos

Conducted extensive field surveys and interviews, collecting and organizing data on lead and asbestos exposure in Rhode Island communities, supporting evidence-based decision-making for environmental remediation efforts and public health initiatives.

New England Institute of Technology, Providence, RI 2022 –2023

Graduate Research Intern

Topic: Social Determinants of Health and College Student Persistence

Researched and collected data on social determinants of health & college student persistence.

Led individual and focus group meetings.

Research findings were presented in the SAM conference.

LEADERSHIP EXPERIENCE

New England Institute of Technology Public Health Club – Secretary, January 2022 – June 2023

Planned and organized monthly club meetings and seminars.

Prepared, edited, and generated memorandums, minutes, and meeting schedules and managed calendars of President and Vice-President.

University at Buffalo – Health Educator, January 2017 - May 2017

Oversaw five campus-wide blood and organ donor registry drive in collaboration with Donate Life.

Facilitated virtual and in-person informational workshops for student organizations and gained 250 donor registry members.

New York City Medical Reserve Corps – Intern, Summer 2016

Compiled database of over 500 trainings, events and exercises occurring between 2011-2016.

Represented the New York City Medical Reserve Corps at meetings, trainings and public health initiatives, managing volunteers and assisting the public as needed.

Notified, organized, assembled and deployed volunteers for wellness and health education events.

Assisted with maintenance of the New York State ServNY personnel tracking database of over 8,300 MRC volunteers.

Developed, maintained and disseminated the NYC MRC electronic newsletter monthly.

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