VINCENT M. BROWN

www.linkedin.com/in/vincentmbrown

*** ****** ****** ***** ***** Green Alabama 35750 ad2j3k@r.postjobfree.com 931-***-**** Software & Hardware Training and Support Specialist, IT Generalist and Webmaster Software Training and Support Specialist, IT Generalist and Webmaster with extensive experience implementing hardware and software applications for surveying and construction. Consistent success in rapidly leading trainees to solid functional competence through guided, hands-on operation of equipment and software applications. Highly effective in advising and supporting all levels of personnel while implementing IT solutions. Proven success in improving processes and return on investment (ROI) within companies. Experienced in developing and conducting training programs. Experienced technical writer and developer of instructional materials including training courses, presentations and illustrated technical documentation. PROFESSIONAL EXPERIENCE

TECH SUPPORT SPECIALIST, IT MANAGER, WEBMASTER September 2014 – June 2023 Hayes Instrument Company, Shelbyville, TN

IT Manager for in-house computer systems, network, software and databases. Provide technical support and training for customers using electronic surveying equipment, handheld computers, surveying software, Windows 10 operating system. Assist the sales team by providing technical consultations and training. Webmaster and Content Editor for hayeshelp.com. SOFTWARE CONSULTANT / TRAINER January 2010 - August 2013 FarPoint Enterprises, Inc., Willoughby Hills, OH

Implemented 3D BIM design and review capabilities of construction software in web-based coordination meetings connecting contractors and design teams in order to facilitate coordinated design of building systems for construction.

Offered customized, on-site software and database training to contractors and construction managers.

Utilized database-driven software to create coordinated 3D Models for construction. SENIOR CAD CONSULTANT 2006 – 2009

Trimble Navigation (Trimble MEP, formerly QuickPen International), Englewood, CO Provided customized, on-site software training and consulting services to construction companies to facilitate the implementation of 3D construction software

Trained over 260 detailers, designers and engineers at over 80 construction companies and engineering firms in the U.S. and Canada on Trimble PipeDesigner 3D, DuctDesigner 3D and Vulcan, including training on pipe and sheet metal material, fitting catalog and system specifications databases.

Assisted sales team by providing technical consultations and product demonstrations to customers on site or by phone.

Trained and advised the 17 key Trimble personnel responsible for sales, software development, customer support and training.

Participated in product development, including the development of new product features.

Led product testing for Trimble PipeDesigner 3D. EDUCATION

B.A., English Language & Literature, University of Maryland, College Park, MD Completed 3 graduate-level education courses in the Master of Arts in Teaching program, Johns Hopkins University, Baltimore, MD