Shelly Jackson

Remote estimator/reviewer

EDUCATION

ASE Certification, every 3 yrs

Gold Class I-CAR, annually

ASE Certified Welder

NAPA Painter Certification

DFACS Continued Education

Georgia State University

BA Psychology

SKILLS

Collision Experience

Analytical Knowledge

Communication Skills

Sales Skills

Arbitration Expertise

EXPERIENCE

– Prepare estimate for customer and/or insurance partners according to guidelines of shop, state & manufacturer; including DRPs; extra handling of complex claims

– Coordinate with technicians to confirm all aspects of the damages are identified

– Oversee compliance with various insurance client requirements, processes and metrics including part selection, OEM and LKQ specifications, detailed photo documentation & time-sensitive submission and decision-making process

– Serve as point of contact to customer throughout repair process & provide updates

– Track and meet daily set KPIs, cycle times and data submission requirements

– Manage & adjust schedules for parts, sublets, arrivals, pickups, deliveries

– Document, review & negotiate claim/supplement requests with insurance carriers consistent with claims standards and local laws

– Conduct and collaborate with team during daily production meetings

– Maintain customer satisfaction scores according to company standards

– Perform quality inspections and final bill confirmations prior to vehicle delivery

– CCCONE, Auditex, Mitchell

COMPANIES

Corzav’s Collision & Glass, Writer Jul ‘23-present

– Handling of all complex claims

– Develop relationship with GA Power

Auto Innovations, Inc., Manager & Estimator Apr ‘13-May ‘23

– Meet and exceed operation performance indicators including service index, profitability, cycle times set by insurance standards, etc.

– Foster relationships with NAPA, insurance partners, injury attorneys, preferred vendors and fleet account managers

– Forecast, target and track monthly sales, profit and expense objectives

– Participate in weekly leadership and business association meetings

– Developed operations process for customers, insurance, fleet, vendor accounts Travelers Insurance, Field Adjuster May ‘06-Apr ‘13

– Investigate and process damage to automobiles, recreational vehicles and heavy equipment to determine liability, coverage, and customer claim report integrity

– Selected for catastrophe duty based on performance and superior reports

– Recognize potential fraud issues, investigate questionable shops

– Research & submit SIU reports when requested

– Audit estimates from other same-company agents

Art Craft Collision Repair Center, Shop Mgr/Paint/Body Tech...May‘03-May‘06 CHURCH

Associate Pastor

Maintenance Coordinator

REFERENCES AVAILABLE UPON REQUEST Prayer & Homeless Outreach CONTACT

678-***-****

ad2j31@r.postjobfree.com

Dallas GA 30157

PROFILE

Organized self-starter consistently striving to surpass customers’ experience & improve company image. Eager to bring a proven record of consistent KPI tracking & growth, continued education, accomplished multi-channel communication skills, and an entrepreneurial character of always doing what is right to a new company. Team player with incomparable experience on both sides of the insurance & shop repair industries, focused care and a chipper attitude.

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