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Sterile Processing Customer Service

Location:
Santa Clara, CA
Posted:
January 08, 2024

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Resume:

Sandra D. Williams

**** ***** ***

Union City,Georgia

Mobile 404-***-****

ad2j2l@r.postjobfree.com

A highly seasoned, versatile and experienced Certified Medical Sterile Processing Technician with an excellent training history in ambulatory, elective and trauma surgery front-line supervisory experience. More than twenty-five years of experience with progressive management and specialty team leadership abilities with federal safety agencies JHCAO and OSHA for regulations compliance. Supervisory roles in extremely fast paced work environment, meets expectations of very high demanding clientele of physicians and surgeons, experience with staff scheduling for large operating room facility, liaison for operating room and sterile processing department, prepare for daily schedule and coordinate with materials management, recruited and screened staffing for departmental Quality Assurance teams, instructed in certification of sterile processing technicians for employment, coordinated and managed employee files. Performance developmental focused management skills with a keen understanding of trend analysis, policies and procedures in area of clinical quality programs. Exceptional reputation for customer service, flexibility, seasoned ability in recognizing and addressing unforeseen impact on daily operations.

KEY SKILLS

Knowledge of Best Practice Standards

Program Management/Assessment

Problem Solving/Decision Making

Self Starter/Independent/Team Player

Report & Documentation Preparation

JHACO/OSHA Safety compliance

Educational and Training Experience

People/Project Focused Management

Highly skilled in Conflict Resolution

Efficient/Organized/Problem Solver

Goal directed/Results Oriented

Policy & Procedure Technical Skills

PROFESSIONAL EXPERIENCE:

Traveling Assignments:

Healthtrust Workforce Solutions/ September 2023- Present

365 Healthcare/Erlanger Hospital/March 2022-September 2023

Titan Medical/ Texas Health/ December 2021-March 2021 Interim Manager of Sterile Processing Department

SIPS Consultants/Northshore Hospital/August 2021-November 2021

Emory Healthcare Sterile Processing Educator-April 2021-August 2021

Titan Medical/Wellstar Atlanta Medical Center 0ctober 2020-May 2021 Traveling Supervisor

HHC/CPR Services/ Surgery Centers of Atlanta-April 2020-October 2020

Titan Medical/Scottish Rite-Traveling Sterile Processing Trainer/EducatorMay2019-April 2020

Supplemental Healthcare/Northeast Georgia Medical Center- January 2019-April 2019

Titan Medical/Atlanta Medical July 2018-January 2019

Healthsource Global/ University of California (San Francisco)May 2018

Supplemental Healthcare/Kennestone Hospital December 2017-March2018

Titan Medical/Children’s Healthcare (Scottish Rite) May 2017-December 2017-

Wellstar West Georgia Hospital LaGrange, Georgia May 2015-May 2017

Lead Technician/Educator/Trainer- Sterile Processing Technician (Travel Assignment)

Responsible for overall day to day preparation in both case cart preparation and sterilization programs. Performed daily review functions to ensure federal and state mandated requirements were met

Developed departmental policies and procedures based on hospital facility needs and compliance with regulatory agencies

Demonstrated ability to train, motivate, engage and supervise employees to ensure accurate and proficient sterilization testing procedure in accordance with compliance guidelines and protocols

Interacted and collaborated with perioperative management to ensure customer satisfaction and meet departmental commitments. Ensured hospital compliance commitments are expressed, understood, and implemented. Regularly supported safety conscious behaviors in all operational processes and procedures.

Managed supervisory training activities to ensure that the department accomplished hospital mandated training objectives.

Trained and educated all new employees in sterile processing. Extensive training on scopes and implementation of Davinci lap instruments.

Travel Assignments April 2008-January 2015

Sterile Processing Technician

Dekalb Medical, Georgia

Winchester Medical Center, Virginia

Riverside Medical Center, Ohio

Indiana University Hospital, Indiana (Educator/Trainer for incoming supervisors)

Jewish Hospital, Kentucky (Supervisor)

Medical University, South Carolina

Southern Regional Hospital Atlanta, Georgia March 2003-April 2008

Lead Tech and Safety Coordinator

Responsible for overall day to day functions review to ensure federal and state mandated requirements were met. Recognized by direct reports as exceptional team manager and trainer

Developed departmental policies and procedures based on hospital corporate needs and compliance with regulatory agencies

Demonstrated ability to train, motivate, and supervise customer service employees.

Interacted with perioperative management to ensure customer satisfaction and meet departmental commitments. Ensured hospital compliance commitments are expressed, understood, and implemented. Regularly supported safety conscious behaviors in all operational processes and procedures.

Managed supervisory training activities to ensure that the department accomplished hospital mandated training objectives.

Piedmont Hospital Atlanta, Georgia October 2000 –March 2003

Sterile Supply Technician

Maintained Sterilization record keeping systems. Conducted site inspections to evaluate work conditions and perform staffing evaluations.

Elective and emergency surgery supply and sterilization, supervisory duty; management and coordination of sterile processing staff during trauma emergency;

Assisted with perioperative duties during emergency surgery

Organized staffing team for effective time window of preparation of cases; instructed and trained staff in sterilization, case cart and supply technique

Grady Memorial Hospital Atlanta, Georgia September 1989 –October 2000

Supervisor Sterile Processing - Trauma and Elective Surgery

Elective and trauma surgery supply and sterilization preparation with supervisory duty

Management and coordination of sterile processing staff during trauma emergency

Assisted with perioperative duties during emergency surgery

Organized trauma team for effective time window of preparation of cases

Instructed and trained staff in sterilization, supply and case cart preparation in each staff member in sterile processing environment.

Developed departmental policies, procedures, internal audits and record maintenance tools.

Developed performance expectations and audit reviews for vendor management.

Demonstrated Management Skills:

Responsibilities - Teamwork/Knowledge Acquisition /Culture of Learning – Demonstrated and promoted a team oriented environment. Effectively developed and motivated department team members and adapted management style to meet the needs of a particular situation.

Customer Service – Demonstrated exceptional customer service skills that have been formally recognized by upper management leaders.

Mentoring/Coaching – Served as a coach and mentor to all team members in the department. Facilitated skill development and advancement of team members.

Knowledge Sharing /Departmental Participation – Organized team-building/knowledge sharing activities. Demonstrated an understanding of the industry and organizational environment and its impact on departmental objectives.

Staff/Organizational Relations – Oversight of department’s work to ensure alignment with staff, patient and organizational needs.

Team Responsibilities – Showed initiative and leadership for meeting departmental goals. Supported the department through owning multiple responsibilities.

TECHNICAL COMPUTER SKILLS AND APPLICATIONS:

Microsoft Windows Word, Excel, and Outlook Programs.

EDUCATION/CERTIFICATION:

Sep 2005 – Jan 2008 Georgia Military College, Atlanta Georgia

Associate Degree of Science, Behavioral Science

IAHCSMM – International Association of Healthcare Central Services Materials Management Certification

Basic Life Support/CPR Certified

Upcoming CHL and CSPR certification



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